Amazon Prime Day is not the new Black Friday as British retailers have little appetite for mega sales… yet July 15, 2015 Not content with helping bring the horror of shoppingeddon to the UK in the form of Black Friday, Amazon is now attempting to create its own, even bigger version, with Prime Day. Last year Black Friday went from being a US tradition us Brits mocked as the embodiment of America's tendency to take things to [...]
These are Britain’s best companies for customer service: First Direct, Amazon and John Lewis July 15, 2015 Anyone who detests being taken for granted by a company will be pleased to know there's a list of firms offering shoppers the best customer service experience. Online bank First Direct scored 87 for the overall level of customer satisfaction, helping it overtake better-known brands such as Amazon and John Lewis in a ranking compiled [...]
John Lewis to start charging for click-and-collect orders under £30 from this month July 1, 2015 Grave news for middle England: John Lewis is about to start charging for click-and-collect orders. The department store's managing director Andy Street revealed the plans – to charge £2 for orders worth less than £30 from the end of July – during last night's Christmas in July preview. There will be no charge [...]
John Lewis has started selling the iPhone, Samsung Galaxy S6 and other smartphones, partnering Vodafone to offer contracts June 23, 2015 High street favourite John Lewis is going mobile and will for the first time stock smartphones on its shelves in an ambitious move to sate people's appetite for mobile devices and grab a share of the rocketing market. More than 25 sim-free handsets will go on sale online from today, while the department store is [...]
John Lewis smells like teen spirit June 14, 2015 THREE business-savvy teenagers are in the running to win £100,000 of venture capital funding for their company, as part of John Lewis’ business accelerator programme JLab. Alex Waterhouse, 17, George Streten, 15, and James Anderson, 17, are the brains behind Space Lounges, one of five companies shortlisted to win the prize money. John Lewis works [...]
These are the best shops on the British high street: Lush, John Lewis, Apple, Fenwick and Home Bargains make the top 10 May 25, 2015 The customer is king when it comes to winning amid an increasingly competitive retail landscape. Excellent customer service standards helped small independents make the biggest gains in an annual survey of favourite high street shops by consumer watchdog Which?. Independent DIY and decorating stores experienced a huge rise, coming third overall, or 83 places higher than last year. [...]
Vinyl revival prompts a boom in turntable sales for John Lewis May 5, 2015 Once seen as the domain of DJs and Hackney hipsters, the humble record has returned to its former glory as a mainstream trend. Past predictions that vinyl would go the way of the cassette tape have proved incorrect, according to John Lewis, which has reported a 240 per cent increase in turntables in 2015. The [...]
Britain’s 20 most attractive employers are … John Lewis, BMW, British Airways April 8, 2015 We spend the vast majority of our waking lives at work. And yet so many of us grumble about where we work, spend our lives worrying about job security and sometimes end up dedicating our evenings and weekends to getting the job done too. So it might be worth taking note of a new survey [...]
John Lewis is named the retailer with the strongest reputation March 19, 2015 Middle-class shoppers’ favourite John Lewis was yesterday declared the retailer with the best reputation in Europe, the Middle East and Africa (EMEA), a survey found. The survey, by the Reputation Institute, also showed that among the firms whose reputation had improved the most between 2013 and 2014 were WH Smith and H&M. However, there was bad [...]
From BHS and John Lewis to TSB and the Apple Watch: What got us talking this week? March 13, 2015 Jeremy Clarkson punched a man over a steak. Blurred Lines went from being the song with questionable gender politics to being a Marvin Gaye rip-off. And somewhere above our heads, a pilot got bored and drew rude pictures using GPS flight data. Here is what got us talking at City A.M. 1. After 15 [...]