Brexit secretary Dominic Raab clashes with John Lewis as profits tumble 99 per cent September 13, 2018 Brexit secretary Dominic Raab has clashed with John Lewis after its chairman Charlie Mayfield suggested the store’s 99 per cent plunge in profits was partly due to Brexit. Profits at John Lewis plummeted to just £1.2m in the first half of this year amid what Mayfield called “challenging times” for retail. He also warned that [...]
John Lewis shakes up management team promoting Andrew Murphy to group productivity director September 8, 2015 John Lewis has reshuffled some of its management team after promoting its retail director Andrew Murphy to a new role focused on coming up with new ideas for boosting the performance of the department store chain. The retailer said Murphy’s new position as group productivity director will see him work closely with the board to [...]
John Lewis is opening an in-store beauty spa called &Beauty July 29, 2015 Have we just hit peak middle class? John Lewis has unveiled plans for an in-store beauty spa. After all, what better way to recuperate after a hard day’s shopping? If you get too exhausted from all your purchases, just book yourself in for a relaxing massage… It seems simply going to buy things is no [...]
Oxford Street flagship John Lewis home unit to reopen after £14m makeover July 19, 2015 After eight months of closure and a £14m makeover, John Lewis’ home department at its flagship store is set to reopen to the public. The Oxford Street department store will open the doors to its updated home section in September, having added several new features including a “rug gallery” exclusive to the store. John Lewis [...]
Amazon Prime Day is not the new Black Friday as British retailers have little appetite for mega sales… yet July 15, 2015 Not content with helping bring the horror of shoppingeddon to the UK in the form of Black Friday, Amazon is now attempting to create its own, even bigger version, with Prime Day. Last year Black Friday went from being a US tradition us Brits mocked as the embodiment of America's tendency to take things to [...]
These are Britain’s best companies for customer service: First Direct, Amazon and John Lewis July 15, 2015 Anyone who detests being taken for granted by a company will be pleased to know there's a list of firms offering shoppers the best customer service experience. Online bank First Direct scored 87 for the overall level of customer satisfaction, helping it overtake better-known brands such as Amazon and John Lewis in a ranking compiled [...]
John Lewis to start charging for click-and-collect orders under £30 from this month July 1, 2015 Grave news for middle England: John Lewis is about to start charging for click-and-collect orders. The department store's managing director Andy Street revealed the plans – to charge £2 for orders worth less than £30 from the end of July – during last night's Christmas in July preview. There will be no charge [...]
John Lewis has started selling the iPhone, Samsung Galaxy S6 and other smartphones, partnering Vodafone to offer contracts June 23, 2015 High street favourite John Lewis is going mobile and will for the first time stock smartphones on its shelves in an ambitious move to sate people's appetite for mobile devices and grab a share of the rocketing market. More than 25 sim-free handsets will go on sale online from today, while the department store is [...]
John Lewis smells like teen spirit June 14, 2015 THREE business-savvy teenagers are in the running to win £100,000 of venture capital funding for their company, as part of John Lewis’ business accelerator programme JLab. Alex Waterhouse, 17, George Streten, 15, and James Anderson, 17, are the brains behind Space Lounges, one of five companies shortlisted to win the prize money. John Lewis works [...]
These are the best shops on the British high street: Lush, John Lewis, Apple, Fenwick and Home Bargains make the top 10 May 25, 2015 The customer is king when it comes to winning amid an increasingly competitive retail landscape. Excellent customer service standards helped small independents make the biggest gains in an annual survey of favourite high street shops by consumer watchdog Which?. Independent DIY and decorating stores experienced a huge rise, coming third overall, or 83 places higher than last year. [...]