Bottom Line: Cuddly airline doing more to entice flyers November 4, 2013 MICHAEL O’Leary’s new, customer-friendly persona was out in force yesterday when he was asked about his response to his rivals’ ticket prices. “I don’t give a toss… in a warm and cuddly sort of way,” he told reporters. And when asked about whether Ryanair’s profit warning spelled the end of the no-frills experience, he pondered: [...]
Ryanair slumps as it warns of a fall in earnings November 4, 2013 SHARES in Ryanair took a 12.6 per cent dive yesterday after the low-cost airline cut its full-year profit forecast for the second time in as many months. Ryanair boss Michael O’Leary said its move to lower air fares across its routes had contributed to the gloomy profit outlook, but said he was unsure of the [...]
London Report: HSBC lifts FTSE as Ryanair and Weir Group sink November 4, 2013 BRITAIN’S FTSE 100 share index pushed ahead yesterday, as its biggest stock HSBC rose after solid results, outweighing weakness in the airline and engineering sectors following profit warnings. HSBC advanced 2.3 per cent in its biggest one-day rise in four months after quarterly profits rose by a tenth, year-on-year, meeting analyst expectations and reassuring investors [...]
Seven things you wouldn’t hear from any chief executive who isn’t Ryanair boss Michael O’Leary November 4, 2013 “Welcome, ladies and gentlemen, to the new and cuddly Ryanair press conference.” So began Michael O’Leary’s attempt to paint his airline as a consumer-friendly service as he revealed the firm’s disappointing first-half results. Here are some extracts from the notoriously outspoken boss’s press conference this morning: “Our website is inferior, it’s way behind the likes [...]
Ryanair shares tumble after second profit warning November 4, 2013 Ryanair has suffered an 11 per cent fall in its share price after posting its second profit warning in two months, meaning the company's profits will likely fall for the first time in five years. Weak economic conditions in the Eurozone and intense competition from rival low cost airlines have played a large part in [...]
Ryanair boss rejects grand transformation of customer service November 1, 2013 In an interview with Reuters Ryanair boss, Michael O'Leary, has said there will be no "grand transformation" of the low-cost airline, barring already announced cuts in fees and updates to the website. O'Leary insisted that he had not radically changed his outlook as to how the company should be operated in terms of customer service. [...]
Ryanair to slash charges and allow extra baggage in customer service revolution October 25, 2013 Low cost airline Ryanair appears to be making good on its promise for a customer service revolution. On Friday Ryanair announced it would be cutting charges and allowing extra baggage on flights, in order to address customer concerns over poor service. Ryanair will allow passengers to bring a second piece of hand luggage onto its [...]
All Irish eyes are smiling at debut London awards October 24, 2013 CITY slickers rubbed shoulders with celebrities yesterday lunchtime at the inaugural London Irish Business Awards ceremony, held at the London Stock Exchange. Organised by Ireland Inc, a private sector body set up to advance Irish business interests, the gathering handed out gongs to corporates and individuals it considered to have made an outstanding contribution to [...]
Brand Index: Ryanair is working hard to melt the hearts of UK flyers October 22, 2013 ONE MONTH ago, Ryanair shocked the airline industry by revealing it was going to start being nicer to customers. Our research at the time found that, while French and German customers had a fairly dim view of the discount carrier, its reputation was worse in Britain. Well, one month into its new customer service strategy [...]
Norwegian to offer low-price flights to the US October 17, 2013 NORWEGIAN has become the latest airline to attempt a low-cost service to America, in a coup for Gatwick Airport. The airline will sell flights to New York next summer for just £149 one-way – an offer made possible by the advent of more efficient planes like the new Dreamliner, chief executive Bjorn Kjos said yesterday. [...]