Banks ombudsman on the hook for millions in legal fees to Barclays and Santander Banking The UK’s banks ombudsman could be forced to pay millions to a group of the UK’s top lenders after the High Court quashed four decisions the body made earlier this year on overdrafts and credit cards. The Financial Ombudsman Service (FOS) has been put on the hook for what could top £2m in legal fees after the court [...]
Kemi Badenoch’s economic revolution could set the City free Opinion Abolishing bank ring-fencing, recalibrating capital requirements, and replacing the Financial Ombudsman Service are essential steps to remove stifling regulations and reignite growth, says Norbert Sobolak No political party in Britain has set out a positive agenda for the financial services sector since the 2008 crisis. The reticence is understandable; after 2008, defending finance won no [...]
Mercedes-Benz slammed for swerving payout for car with ‘serious safety risk’ Banking Mercedes-Benz’s finance arm has been slammed by the UK’s banks ombudsman for “very poor” handling of a motor finance dispute where a consumer’s car showed “serious” electrical faults. The financial services arm of the German carmaker has been ordered to refund with interest 50 per cent of all monthly payments made by a customer after [...]
Kemi Badenoch can still woo the City June 17, 2026 Just under a year ago I sat down with Kemi Badenoch to talk through her plans to win over the City. I left the interview with little to report back. “We are looking at everything,” Badenoch told me at the time. “Our policy renewal programme is trying to get us to a place where we [...]
Revolut pays compensation for waking customer up with push notifications June 17, 2026 The Treasury might be hoping to ease the Financial Ombudsman Service’s workload but there has been no slowdown in perplexing cases. In this week’s column, Samuel Norman tells the tale of Revolut and a sleep-starved customer. Is there an inappropriate time for a push notification? There is, according to one bank customer. Revolut found itself [...]
Vulnerable bank customers could face ‘higher barriers’ to redress in Treasury overhaul May 26, 2026 Warnings are being raised over a planned Treasury shake-up of financial services rules after an impact assessment revealed vulnerable customers could be excluded from receiving compensation when wronged. The government unveiled its Enhancing Financial Services Bill at the King’s Speech, which paved the way for reform to consumer redress protections through changes in the Consumer Credit [...]
Lloyds hit with highest FCA complaints as finance firms fork out £240m April 28, 2026 Lloyds Banking Group led the pack as the most complained about financial services group in the second half of 2025 as the industry forked out a near-quarter of a billion pounds to dissatisfied customers. Across its subsidiaries, the FTSE 100 giant was hit with a storm of 187,516 grievances to the UK’s financial watchdog in [...]
King’s Speech to unleash wave of City reforms April 26, 2026 A host of City of London reforms will be set in stone at next month’s King’s Speech, as the Prime Minister hopes to use the moment to turn a corner from doubts over his leadership. Impending reforms, including scrapping the payments watchdog and overhauling the financial ombudsman, are set to be legislated in the financial [...]
The King’s Speech is a test of whether the UK is serious about growth April 24, 2026 For the government to prove it means what it says about growth, it should include a Financial Services Bill in the King’s Speech, says Miles Celic When the King’s Speech is delivered in the coming weeks, it will be read as a signal not just of legislative intent, but of economic credibility. For a government [...]
FCA crypto U-turn – everything retail investors need to know April 22, 2026 After banning crypto Exchange-Traded Notes (ETNs) for retail customers in January 2021, the Financial Conduct Authority (FCA) reversed its position in October 2025, meaning retail investors can once again purchase exchange-listed crypto instruments, such as ETNs. According to FCA research, conducted in conjunction with YouGov, 91 per cent of UK consumers are aware of cryptoassets. [...]