FCA names interim FOS chair after abrupt leadership shake-up July 28, 2025 The Financial Conduct Authority has named a new interim chair of the Financial Ombudsman Service after its initial recruitment campaign “proved unsuccessful”. The City regulator appointed Liam Coleman as the watchdog’s temporary chair, which comes as controversy surrounds the departures of former leadership. Coleman will replace Baroness Zahida Manzoor who abruptly announced in February she [...]
Caroline Wayman: How I got through tough times at the Financial Ombudsman July 24, 2025 We dig into the memory bank of the City's top brass. Today, Caroline Wayman tells us how she got through tough times as head of the Financial Ombudsman.
Rachel Reeves launches major fintech push to galvanize listings July 15, 2025 Rachel Reeves has laid out the government’s plans to make the UK the world leader in fintech in the Chancellor’s latest effort to attract a fleet of listings from the industry. Reeves today unveiled the Treasury’s Financial Services Growth and Competitiveness Strategy, in which she laid out her vision to make the UK the “world’s [...]
Rachel Reeves accelerates deregulation push in Leeds Reforms July 15, 2025 Rachel Reeves has laid out plans to “rewire” the financial services system in a deregulation push as part of her Leeds reforms package. The Chancellor said the plans will make the UK the number one destination for financial services businesses by 2035 as the government “doubles down on the UK’s global strengths”. The Leeds Reforms [...]
Senior MPs condemn banks quango chair over dodging questions July 14, 2025 Senior MPs have blasted the chair of the Financial Ombudsman Service (FOS), the banks quango which settles complaints made by consumers against banks, for obstructing scrutiny after Abby Thomas was dismissed as chief executive. Zahida Manzoor, Baroness Manzoor, the Tory peer who leads governance of the public body settling complaints between consumers and banks, has [...]
Labour’s Mansion House will be lift-off or letdown for banks July 9, 2025 Britain’s banking sector will be keeping a close eye on Rachel Reeves’ Mansion House speech on July 15 in which the Chancellor will lay out Labour’s roadmap for financial services. Banks are set to take centre stage in the Treasury’s Financial Services Growth & Competitiveness Strategy as Reeves looks to harness the sector to power [...]
Exclusive: Lloyds and Barclays bleed millions in complaint fees July 7, 2025 Lloyds and Barclays were among top UK banking giants paying millions to the Financial Ombudsman Service (FOS) in administrative fees in the last year. The banking industry’s ‘Big Six’ – Barclays, HSBC, Lloyds Banking Group, Natwest, Santander and Nationwide – paid the FOS a combined £38.8m in admin fees for the year ending March 31. [...]
UK becomes ‘most attractive country’ for investment as risk appetite grows July 7, 2025 The UK has risen up the ranks to become the joint top location for investment among CFOs around the world, a new survey has suggested, with financial officers open to taking on greater risks. City leaders and policymakers have widely spoken about their desire to take on bigger gambles to drive returns and improve growth [...]
Mansion House gives Rachel Reeves a chance to change the course July 4, 2025 Rachel Reeves has a chance to move from ambition to action at this year's Mansion House Speech. Lets hope she takes it, writes David Postings.
Motor finance drags FOS complaints to highest since PPI scandal July 2, 2025 The motor finance row has dragged complaints to the Financial Ombudsman Service (FOS) to the highest level since the PPI scandal. Consumers lodged 305,726 complaints with the FOS in the year ending March 31 2025, which edged towards highs of 388,392 in year ending March 2019. Complaints regarding motor finance led the spike at 73,328. [...]