City minister opens door to weakening banks ombudsman June 26, 2025 City minister Emma Reynolds has suggested the government could remove powers from the banks ombudsman as part of efforts to ease regulatory burdens faces by financial services. Reynolds told an audience of bankers and investors that the end of a review on the Financial Ombudsman Service (FOS), which acts to settle complaints made by consumers [...]
Klarna, Zilch, Clearpay: What does the buy now pay later crackdown mean for UK fintech? May 20, 2025 The Treasury’s regulatory shakeup of buy now pay later services is set to reshape the UK fintech landscape and industry leaders have been left with questions. The UK government will enact legislation that brings buy now pay later firms under the scrutiny of the Financial Conduct Authority. This means firms such as Klarna and Clearpay [...]
Analysts say ‘Buy’ Vanquis shares after payday loan turnaround May 15, 2025 Vanquis shares could finally be about to turn a corner, according to one group of City analysts. The shares peaked at more than 2,600p in 2015, and have since fallen by more than 96 per cent as Vanquis has endured soaring complaints and regulatory backlash thanks to its sub-prime lending and payday loan market exposure. [...]
Vanquis shares jump after recovery from complaints storm May 14, 2025 Shares in Vanquis Banking Group rose on Wednesday after the firm said it had swung back into profitability following a major blow from complaints in 2024. The London-listed bank’s stock was up nearly seven per cent as markets opened, trading above 75p. The Bradford-based lender recorded £2bn in net receivables, the total money expected to [...]
Revolut, Monzo and Wise: The UK fintechs slapped with the most complaints May 9, 2025 Fintechs may be giving banks a run for their money on innovation, but fresh data reveals they’re also competing on the unenviable field of complaints. New figures from the Financial Ombudsman Service (FOS) showed Monzo and Revolut topped the fintech industry for the most complaints. Both firms’ customer bases swelled to over 10m users in [...]
Vanquis and Barclays lead surge in bank complaints amid motor finance May 7, 2025 Banking complaints rocketed by 76 per cent in the second half of 2024 as the motor finance scandal continued to haunt the sector, according to the Financial Ombudsman Service (FOS). The regulator revealed of the 141,846 complaints made to the FOS, 77 per cent were related to banking and credit at 109,155. This also marked [...]
FCA extends motor finance complaint deadline December 19, 2024 The Financial Conduct Authority (FCA) has extended the time that companies have to respond to motor finance complaints following a landmark high court ruling. In an announcement today, the City watchdog said firms will have until 4 December 2025 to provide a final response to customer complaints over the use of non-discretionary commission arrangements (non-DCAs). [...]
Complaints about banks’ handling of fraud hit record high November 27, 2024 Official complaints about banks' handling of fraud have hit a quarterly record as the sector comes under new rules to reimburse scam victims.
City regulators look to ‘modernise’ redress payouts after slew of scandals November 15, 2024 The Financial Ombudsman Service and the City watchdog are seeking to modernise the redress framework with a 'call for imput' from stakeholders
UK banking complaints nearly double amid credit card and motor finance woes October 24, 2024 Official UK banking complaints almost doubled in the first half of 2024 as consumers hit out against firms' handling of credit cards and motor finance.