Monzo slammed for ‘shaming’ end of year reviews Banking Digital bank Monzo has been accused of overstepping the mark by using data it holds on customers to call out their spending habits and lifestlye choices. The bank used data to tell one customer with a past eating disorder that she eats a lot of fast food, spends “more than most” on Just Eat takeaways, [...]
Banks ombudsman complaints slump after Treasury overhaul Banking Complaints to the banks ombudsman fell to the lowest level in two years in the last quarter of 2025 as changes from regulators and Treasury ease the caseload. Between October and December the Financial Ombudsman Service (FOS) received 47,300 complaints – a major drop from the 68,400 lodged the year prior. It also maintains a [...]
Banks to pay ombudsman more as Treasury crackdown costs £8m Banking Banks will pay more to the Financial Ombudsman Service in the next year as the body strums up cash for its bill to meet the Treasury’s clampdown. Financial services will pay the FOS £86m in the 2026/27 financial year – an increase of £16m – under new proposals, which aim to beef up the Compulsory [...]
Complaints to banks ombudsman fall after Treasury clamp down October 29, 2025 Complaints to the banking ombudsman have tumbled in the three months to September 2025 after the Treasury launched its own clamp down. The Financial Ombudsman Service (FOS) recorded 46,300 complaints in the quarter, down from 73,700 in the same period last year. In the three months to June, 68,000 complaints were recorded. The fall followed [...]
Revolut, Barclays and Monzo top fraud complaints ranking October 1, 2025 Challenger banks Revolut and Monzo have topped the rankings for fraud and scam complaints filed to the Financial Ombudsman Service (FOS) as Brits flock towards digital offerings. Fintech juggernaut Revolut received the most amount of APP fraud complaints referred to the FOS at 1,875. Monzo scored third at 1,063. It comes as the pair continue [...]
Banks ombudsman fights for relevance amid Treasury crackdown August 18, 2025 The Financial Ombudsman Service is battling against a litany of obstacles as the government looks to “fundamentally” change its regulatory makeup. The organisation was rocked earlier this year by a leadership crisis following the abrupt departure of chief executive Abby Thomas in February. A Treasury Committee report, published in July, revealed Thomas had been dismissed [...]
FOS complaints tumbled ahead of motor finance ruling August 7, 2025 Complaints to the Financial Ombudsman Service (FOS) fell to their lowest in more than a year ahead of the motor finance ruling. The FOS received 68,000 new cases in April to June, down from 74,600 complaints in the same period of 2024. Motor finance complaints remained the highest grievance but dropped to 21,500 cases from [...]
Vanquis swings to profit with recovery ‘on track’ August 7, 2025 Bradford-based lender Vanquis swung back into profitability for the first half of the year following on from a bruising period in the last 12 months. The bank recorded a profit before tax of £6.2m, compared to a £91.9m loss for the second half of 2024. Net interest income remained stable with one per cent growth [...]
FCA names interim FOS chair after abrupt leadership shake-up July 28, 2025 The Financial Conduct Authority has named a new interim chair of the Financial Ombudsman Service after its initial recruitment campaign “proved unsuccessful”. The City regulator appointed Liam Coleman as the watchdog’s temporary chair, which comes as controversy surrounds the departures of former leadership. Coleman will replace Baroness Zahida Manzoor who abruptly announced in February she [...]
Caroline Wayman: How I got through tough times at the Financial Ombudsman July 24, 2025 We dig into the memory bank of the City's top brass. Today, Caroline Wayman tells us how she got through tough times as head of the Financial Ombudsman.