Eurostar’s new AI chatbot left customers exposed Transport and infrastructure Eurostar’s shiny new AI chatbot was billed as a smarter way of helping customers. But the bot was shipped with old-fashioned security flaws that could have left customers exposed, and for weeks, nobody at the train operator seemed willing to listen. City AM can reveal that multiple security flaws were found in Eurostar’s public-facing AI [...]
Hôtel Dame des Arts: Literary legacy in this Parisian neighbourhood Life&Style Saint-Germain-des-Prés was once Paris’ artistic beating heart and a notorious meeting point for writers, Carys Sharkey checks in to Hôtel Dame des Arts to see how its legacy lives on The neighbourhood: Saint-Germain-des-Prés There’s a scene early on in James Baldwin’s landmark 1956 novel Giovanni’s Room in which David, a young American living in Paris, [...]
Eurotunnel ‘pursuing legal process’ with government over business rates Transport and infrastructure The firm behind the Channel Tunnel train will pursue legal action against a UK government agency and pull out of all its future investment in Britain unless plans to triple its business rates bill are aborted. Eurotunnel is poised to scrap its multimillion-pound plans to revive a major freight terminal in east London and cancel [...]
Highest profit in over a decade for London St Pancras Highspeed August 4, 2025 London St Pancras Highspeed, the company which runs the rail line between the capital and the Channel Tunnel, has reported its biggest profit for more than a decade. The business has achieved a pre-tax profit of £136.6m for the 12 months to 31 March, 2025, new accounts filed with Companies House show. The total is [...]
Eurostar ramps up plans to double capacity at London St Pancras July 3, 2025 Eurostar has outlined proposals to double capacity at London St Pancras as it looks to tap growing demand for international rail travel. The cross-channel operator has penned a preliminary deal with London St Pancras Highspeed, formerly HS1, aimed at future proofing the popular hub against overcrowding. A three-part plan includes improving the international area of [...]
Eurostar delays hit thousands after cable theft June 25, 2025 Thousands of Eurostar passengers are facing widespread disruption today after a cable theft near Lille compounded delays already caused by two fatalities on the French high-speed rail line earlier this week. These delays have landed on Glastonbury Festival weekend, with many passengers aiming to get to London today before the highly-anticipated festival begins. The operator [...]
Eurostar to launch direct services from London to Frankfurt and Geneva June 10, 2025 Eurostar has announced plans to launch direct services from London to Germany and Switzerland for the first time. The cross-channel operator is looking to purchase 50 new trains at a cost of £1.7bn to service the routes, which are expected to run from the “early 2030s”. Journey times are expected to last around five hours [...]
Room for ‘at most’ one more Eurostar rival, says regulator June 5, 2025 There is space for “at most” one more rail operator at Eurostar’s key east London train depot, the UK’s railways watchdog has said. The Office of Rail and Road (ORR) has been assessing capacity at Temple Mills International depot after Eurostar claimed it was “basically full.” It said on Thursday there was room for “at [...]
Uber unveils tie-up with Eurostar challenger May 21, 2025 Uber is planning a partnership deal with one of the firms seeking to oust Eurostar as the sole operator of the Channel Tunnel. Gemini Trains, spearheaded by the Labour peer Lord Berkeley, is one of several competitors looking to break Eurostar’s 30-year monopoly on cross-channel services. Passengers will be able to book tickets via the [...]
Eurostar routes could see double-decker trains May 14, 2025 Double-decker trains could be running through the Channel Tunnel in the coming years as part of proposals from the French rolling stock giant Alstom alongside Eurostar. Chief executive Henri Poupart-Lafarge told the Financial Times the trains would increase traffic on routes between London and Europe, which are traditionally operated by Eurostar. “The double-decker train has [...]