Tesco’s marketing strategy needs a new broom in 2012 to sweep away its Clubcard January 12, 2012 THESE were bad figures, Tesco can’t get away from that. Britain’s biggest retailer reported its worst Christmas sales performance for decades on Thursday and warned it would see minimal profit growth next year. Down 1.3 per cent like-for-like (including VAT) in the UK was much worse than any other figures we’ve had from the major [...]
Tesco loses market share in run-up to Xmas January 10, 2012 Britain’s biggest retailer, lost grocery market share in the run-up to Christmas as rivals fought back against its price-cutting campaign and cash-strapped shoppers flocked to discount stores, according to new data. Market researcher Kantar Worldpanel said grocery sales rose 4.8 per cent in the 12 weeks to 25 December. That lagged a 5.9 per cent [...]
Value is key for the grocers December 20, 2011 LAST week I looked at how the major UK banks performed on YouGov’s BrandIndex in 2011, and this week I’m turning my attention to how the supermarkets fared over the same year. An interesting starting point is to take the Index Score (which is a composite of six key attribute measures). We see that all [...]
Waitrose tops supermarket poll December 15, 2011 Waitrose has topped the Which? annual customer satisfaction survey for the third year running, winning a score of 83 per cent as its big four rivals failed to impress. Budget retailers Aldi and Lidl came second and third respectively, beating Mark & Spencer – which came fourth – for the first time. Tesco and The [...]
Prices tumble at UK’s stores November 8, 2011 PRICE wars between supermarkets are driving down the cost of food and other items, as stores fight for the attention of increasingly squeezed shoppers. Food was half a per cent cheaper last month than in September, the British Retail Consortium (BRC) revealed this morning. Tesco has been pushing its “Big Price Drop”, while Asda’s “Price [...]
Amazon tops customer satisfaction table October 28, 2011 Amazon has retained its crown as Britain’s favourite retailer in an annual consumer poll. Satisfaction with the company’s service even increased over the past year, according to the Nunwood Customer Experience 100 survey. Amazon beat off the challenge of second place John Lewis and third place Virgin Atlantic, which was marginally ahead of competitor Emirates. [...]
Aldi market share lifts in tough climate October 11, 2011 BUDGET supermarket groups are growing sales faster than rivals in Britain’s grocery sector as cash-strapped shoppers battle to preserve their income by trading down, market research showed yesterday. Kantar Worldpanel said grocery sales rose 5.1 per cent year-on-year in the 12 weeks to 3 October, up from 4.5 per cent in the previous 12 week [...]
Aldi revenues up as shoppers eye deals October 4, 2011 PROFITS at Aldi have jumped as British shoppers increasingly hunting for ways to cut their shopping bills. Discount supermarkets Aldi and Lidl have stolen market share from the likes of Tesco, as “the squeezed middle” – which Tesco believes constitutes 80 per cent of its customer base – look to cut down on household expenditures. [...]
Morrisons share edges up as thrift is order of the day September 13, 2011 MORRISONS has emerged as the current market share winner among the big four grocers as consumers look for savings in the tough economic environment. The grocer’s market share improved to 11.5 per cent in the 12 weeks to 4 September compared to 11.4 per cent in the comparable period last year, figures from Kantar Worldpanel [...]
… as Asda loses market share to budget chains August 16, 2011 ASDA, which is owned by Walmart, yesterday reported a narrow 0.5 per cent like for like sales rise between 1 April and 30 June. The company said it was pinning its hopes for growth on its acquisition of 147 Netto stores. Asda said sales growth accelerated in the second quarter as its online price guarantee, [...]