2025 was set to be the year of AI agents. It was not. Tech At the end of 2024, just over a year ago today, tech behemoth and OpenAI boss Sam Altman predicted that AI agents would completely upturn the workplace before year end. AI agents are software programmes which break down any given task into smaller, more manageable steps, allowing them to devise and execute them with little [...]
AI to answer your 101 calls, leaving 999 calls to humans “It’s not unusual for us to see 5,000 calls in 24 hours,” chief superintendent of the Thames Valley police department, Simon Dodds, told City AM. “Prioritising 999 over everything else is a real challenge”. That pressure has pushed his department, as well as the Hampshire & Isle of White Constabulary, to use AI agents. Their new [...]
UK workers could reclaim half their day thanks to AI, report finds Tech UK office workers could reclaim nearly half of a standard eight-hour workday thanks to AI, according to new data from Salesforce. The findings, based on a commissioned study from IDC, suggest AI tools are not just automating repetitive tasks, but are starting to reshape how humans actually work. On average, UK employees estimate that AI [...]
Salesforce: UK profit surges as 300 jobs lost November 3, 2025 The UK division of Salesforce has made another huge round of job cuts as its profit jumped by 65 per cent during its latest financial year. The firm’s headcount fell from 2,964 to 2,673 in 2024, new accounts filed with Companies House have revealed. The reduction comes after Salesforce also cut more than 450 jobs [...]
Salesforce: Trust is ‘critical’ when it comes to AI October 16, 2025 Trust has become key when it comes to businesses using AI. As Salesforce’s Brent Hayward, head of competitive intelligence, told City AM: “I don’t think there’s any more valuable thing. If you’re in the business of working with other businesses or customers, then trust… It is the foundational level”. Hawyard insisted that this trust ‘layer’ [...]
The company using AI to keep workers away from NHS waiting rooms October 16, 2025 Simplyhealth has pledged to be a solution to the UK’s productivity crisis, linking rising corporate sick leave, which costs Britain’s economy an estimated £150bn annually, to the NHS’s long backlog of treatments. The health insurer is turning to agentic AI to scale its services, hoping to keep employees healthy and at their desks rather than [...]
Salesforce cosies up to OpenAI and Anthropic amid sluggish sales October 15, 2025 Software giant Salesforce is doubling down on its partnerships with AI heavyweights OpenAI and Anthropic to bolster its flagship AI platform, ‘agentforce 360’, as uptake remains modest. At this week’s Dreamforce conference, chief executive and co-founder Marc Benioff announced: “We’re so thrilled to have our relationship with OpenAI”. “You guys are becoming a critical part [...]
Salesforce rolls out new AI tools amid escalating job concerns October 15, 2025 US tech behemoth Salesforce unveiled ‘agentforce 360′ on Tuesday, its latest generative AI platform built to automate repetitive tasks, as concerns around AI’s impact on jobs continue to swirl, and the company itself navigates workforce reductions. Salesforce executives framed the platform as a way to augment rather than replace human workers, providing tools that allow [...]
Salesforce: Labour’s AI plan won’t work without skills push June 11, 2025 The UK could fall short of its economic growth ambitions unless it accelerates investment in workforce skills to match the rapid expansion of AI technologies, Salesforce has warned. This statement comes following the UK government and leading tech firms unveil major plans to enhance the country’s AI capabilities. At the opening of London Tech Week [...]
Salesforce cuts 1,000 jobs as it joins Meta, Microsoft and Apple in AI pivot February 4, 2025 Cloud-based software giant Salesforce is cutting 1,000 roles while hiring salespeople for AI, following in the footsteps of big techs like Meta, Microsoft and Apple. Salesforce is reducing its headcount to streamline its operations, while actively looking for new roles centred on selling new AI products. This move reflects a trend of layoffs in big [...]