Npower price cuts: Fourth energy supplier slashes gas tariff following E.On, British Gas and Scottish Power January 23, 2015 Npower is the latest energy giant to slash prices and pass on savings from falling wholesale costs to customers. The firm will slash its standard gas tariff by 5.1 per cent from 16 February providing an annual saving of £35. It follows British Gas, E.On and Scottish Power all making price cuts in the last [...]
Npower and Scottish Power see customer complaints double with new billing systems July 9, 2014 Customer complaints about Npower and Scottish Power doubled in the first quarter of 2014 due to their new billing systems, according to research published today. Npower fared the worst out of the big six energy suppliers, receiving 592.4 complaints per 100,000 customers. Scottish Power received 197.7 complaints per 100,000. SSE had the lowest rate complaints [...]
NPower facing wrath of Ofgem over late billing June 19, 2014 BRITAIN’S energy regulator yesterday warned one of the country’s leading suppliers that it could be barred from telesales and hit by a £300m fine if it failed to resolve customer complaints over late bills. Regulator Ofgem started an investigation into NPower’s late billing of customers after 1.4m complaints were received last year. It warned that [...]
Watchdog hits back over claims from Npower January 21, 2014 REGULATOR Ofgem today blasted Npower’s breakdown of energy bills, calling its data on network costs “incorrect and misleading”. The big six firm’s new report said that energy network distribution costs would rise by 22.7 per cent between 2013 and 2020, adding £58 on to the average annual duel-fuel bill. “Suppliers control less than 20 per [...]
Npower to cut energy bills by £50 after green levy rollback January 8, 2014 NPOWER yesterday said it would reduce the average customer’s energy bill by £50, after the government agreed to shift some green levies into general taxation at the end of last year. The company, which is the last of the big six suppliers to reveal its price cuts after the change in policy, will now partially [...]