OpenTable launches AI concierge, but do we really need a bot to book dinner? September 23, 2025 OpenTable has launched Concierge, its new generative AI assistant, or ‘agent,’ designed to give diners instant insights across more than 60,000 restaurants worldwide. From menu details and dietary options to opening hours, the assistant aims to streamline the often frustrating process of restaurant research. But in an era of sweeping automation, is AI really the solution [...]
Asda-owned Leon cuts hundreds of jobs as work from home trend bites September 17, 2025 Leon has axed hundreds of jobs as it bemoaned a “challenging” year in which it wrestled with high cost inflation and depressed customer spending. The Asda-owned fast-food chain cut its headcount by 17 per cent, or 224, to 1,120 over the course of 2024, its latest accounts show, as it sought to bear down on [...]
Boardroom Uncovered: How Rachel Reeves’ Autumn Budget tax hikes are hurting businesses September 12, 2025 On this episode of Boardroom Uncovered, the chief executive of Butlin's has revealed where in the UK the holiday resort chain could open a new site in the future.
Tube strikes driving you to drink? Good luck finding a pub that’s still open September 10, 2025 It’s not just frazzled commuters who’re suffering during the tube strike. London’s pubs – already under intolerable pressure from crushing business rates and burdensome and costly regulations – are taking another hit, says Emma McClarkin Listening to the radio this morning pushed home the far-reaching impact of the tube strike. We heard about a mother’s [...]
Tube strikes: Sadiq Khan urged to compensate hospitality sector September 9, 2025 Mayor of London Sadiq Khan has been told to ease the financial burden on the hospitality sector as firms face the crunch of tube strikes. Khan, who was criticised for his absence as the strikes got underway, has been urged to give the sector a “rent and rate holiday” so they can weather the strikes. [...]
Hospitality bosses join Tories in opposition to Labour government September 3, 2025 Hospitality bosses have joined the Conservatives in condemning the Labour government for introducing higher taxes on businesses, rolling out red tape on employment and excluding the sector from growth strategies. Managers at pubs, restaurants and hotels across the UK have warned that the government’s taxes and regulations risk devastating the important sector. Now the Conservatives [...]
How tube strikes will stretch London’s infrastructure – and patience – to the limit September 2, 2025 From Sunday evening tube drivers are going on strike, and while the Elizabeth Line will continue to run other London Underground lines – as well as the Docklands Light Railway (DLR) – will pack it in for five days. Transport for London (TfL) put a 3.4 per cent pay rise on the table, which was [...]
Greene King landlords plea for Rachel Reeves to cut bills September 1, 2025 More than 600 Greene King landlords have called on Chancellor Rachel Reeves to lower taxes for pubs ahead of the Autumn Budget as the sector grapples with ever-rising costs. The hospitality industry has been vocal about the cost pressures it has been facing since the Covid-19 pandemic began in 2020, with businesses facing surging energy, [...]
Jubel CEO: ‘We’re doing something different and it’s working’ August 27, 2025 When CEO and founder of Jubel, Jesse Wilson, left his corporate role to create his own lager, he knew he wanted to carve out a peach-shaped niche in a saturated beer market. Since its launch in 2018, Jubel has reached that goal, with its trademark fruity lager on tap in nearly 1,500 pubs across the [...]
Bar boss quits Labour’s hospitality group after tax concerns August 23, 2025 A top boss of a British bar chain has quit a government hospitality taskforce after facing pressure over his criticism of Rachel Reeves’ tax agenda. Alex Reilley, the chairman of Loungers, has exited the Hospitality Sector Council (HSC) after receiving backlash from civil servants for publicly criticising Labour’s economic policies, The Telegraph reported. “I was [...]