EE outage: EE resolves network issue that left users unable to make or receive calls over 4G May 21, 2019 EE customers were struck speechless today as the mobile provider suffered an outage leaving users unable to make and receive calls. Read more: Natwest online outage leaves customers unable to access accounts Voice calls over 4G were not working for thousands of customers this morning, though an EE spokesperson said most users should have seen [...]
Which telecoms companies have the worst customer service? April 30, 2019 Talktalk has been named and shamed in a report into customer satisfaction at UK telecoms firms, ranking bottom of the table for the third year running. The latest report by regulator Ofcom revealed which broadband and phone companies have the most and least satisfied customers, based on the complaints it received last year. Read more: [...]
Which consumer survey reveals UK’s worst mobile network providers April 23, 2019 Vodafone has been ranked the UK’s worst mobile operator as big-name providers continue to lag behind their smaller rivals. Vodafone was rated the worst network, while O2 and EE completed the bottom three, according to the latest survey from consumer group Which. Read more: Vodafone broadband advert banned by watchdog for misleading consumers Virtual network [...]
Vodafone expands 5G rollout to 19 UK cities this year March 7, 2019 Vodafone will roll out 5G in 19 cities across the UK this year as it looks to pull ahead of rivals in the race to launch the new network. The operator has already announced 5G trials in Birmingham, Bristol, Cardiff, Glasgow, Liverpool, London and Manchester. Read more: Vodafone connects smartphones to 5G in world first [...]
Customers can walk out of slow broadband contracts, Ofcom’s new rules say February 28, 2019 Broadband firms will have to be more honest about connection speeds before customers sign new contracts under new rules coming into force tomorrow. Read more: Ranked: The phone and broadband providers with the most complaints Regulator Ofcom's new protections will mean broadband providers have to give customers a minimum guaranteed speed at the point of sale. [...]
Telecoms bosses warn of risks to 5G roll-out February 25, 2019 Top executives from Europe's major telecoms firms have identified multiple obstacles that could impede the roll-out of 5G across the continent. Speaking at Mobile World Congress in Barcelona, BT consumer chief executive Marc Allera said that landlords across the UK were preventing the firm from constructing thousands of pieces of key infrastructure such as masts and [...]
Vodafone becomes first mobile operator to connect smartphones to 5G February 20, 2019 Vodafone has become the first mobile operator to connect 5G smartphones to its network as it gears up for a European rollout later this year. The company said it has completed successful trials over a four-week period in Madrid and Barcelona ahead of the eagerly-anticipated Mobile World Congress. Read more: Qualcomm launches new chip for [...]
Ofcom complaints league table reveals worst phone and broadband providers February 4, 2019 Virgin Media and Vodafone have topped the league table for the most telecoms and broadband complaints in the third quarter last year, according to regulator Ofcom. Virgin received the most complaints for both pay-monthly mobile and pay-TV services, while Vodafone was the most bemoaned provider for broadband and landline. Read more: Which mobile operators offer London's [...]
Huawei: How the Chinese telecoms spying scandal has impacted the UK January 29, 2019 The scandal rocking Chinese telecoms firm Huawei escalated last night after the US filed a series of criminal charges against it. The US Department of Justice has alleged Huawei of a raft of criminal offences amid fears Chinese authorities could use the company’s equipment for spying. The US, Australia and New Zealand have all banned [...]
Which mobile operators offer London’s fastest download speeds? January 28, 2019 Mobile customers on EE and Vodafone are most likely to enjoy fast download speeds in London, a new report has found. Download speeds in the heart of London reach more than 35 Mbps on EE and Vodafone, roughly seven times faster than competitors O2 and Three, according to data from Root Metrics. Read more: Vodafone and [...]