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civil aviation authority

  • 37 per cent of flights delayed last year – but London’s Heathrow, Gatwick and Luton airports not worst offenders

    London not top spot

    More than a third of flights to and from UK airports last year were delayed, new figures show. The Civil Aviation Authority (CAA) said an “unacceptable” 37 per cent  of flights were at least 15 minutes late in 2022. That is up from 17 per cent  in both of the preceding two years and 25 [...]

  • ‘Intelligence received’ suggesting airports breaking competition law – regulator

    UK airports

    UK airports could be breaking competition law, according to information received by a regulator. The Competition and Markets Authority (CMA) has written to airport operators warning of “serious consequences” for illegal information sharing. The letter, produced jointly with the Civil Aviation Authority (CAA), stated: “The CMA has recently received intelligence to suggest that some UK [...]

  • Which? demands boost to aviation regulator’s powers as passengers fume at airlines

    Aviation

    Which? has called on the government to bolster the aviation watchdog’s powers as fresh data reveals that passengers are losing faith in airlines’ ability to provide good customer service. Data published today by the consumer champion found that 39 per cent of adults who flew between January and October 2022 didn’t trust that airlines would [...]

  • From Heathrow’s row to SAF: Here are the top five things to watch out for in aviation next year

    December 24, 2022

    To say that the UK aviation industry has had an eventful 2022 would be an understatement.  This time last year, airlines and airports were on their knees as the Omicron variant emerged from South Africa at the end of November and in a matter of weeks reached Britain, bringing with it a truckload of new [...]

  • Ryanair to compensate travellers for 2018 strikes after Supreme Court appeal dropped

    December 12, 2022

    Ryanair is set to compensate travellers for strikes that took place over four years ago after it dropped a UK Supreme Court appeal.  “Ryanair’s decision to discontinue the Supreme Court appeal of the Court of Appeal judgement means that affected passengers will now be able to make a claim for compensation,” said Paul Smith, consumer [...]

  • 25 per cent down: Heathrow boss warns ‘many years’ until pre-Covid flying levels reached

    October 26, 2022

    It will take some time for Heathrow to go back to pre-pandemic levels, according to the airport’s boss John Holland-Kaye.  The west London hub expects between 60 and 62 million people to pass through its gates this year, 25 per cent down on the 81 million posted in 2019.  Heathrow also reported 18 million passengers [...]

  • Civil Aviation Authority chief steps down following a summer of travel chaos

    October 21, 2022

    The chief of the UK Civil Aviation Authority will stand now next year after a rocky few years of pandemic transport chaos and strike action drama. Richard Moriarty has worked for the organisation for more than ten years, in senior roles including Director of Competition and Economic Regulation, Director of Consumers and Markets, Deputy Chief Executive [...]

  • Holidaymakers urged to reclaim ATOL refund notes or lose out on £54m

    July 26, 2022

    Holidaymakers have been warned not to miss out on £54m-worth of unclaimed ATOL refund credit by the Civil Aviation Authority. Many passengers have missed out on the chance to claim compensation from ATOL, a legal protection and requirement for package holiday bookings. The CAA warned that when a travel company goes under, from 30 September, [...]

  • Heathrow ordered to lower passenger charges to less than £27 after bitter dispute with airlines

    June 28, 2022

    The aviation watchdog ordered Heathrow Airport this morning to reduce its passenger charges amid a surge in demand for flights. The Civil Aviation Authority (CAA) said the cap on the west London airport’s average charge per passenger will fall from £30.19 today to £26.31 in 2026. Adjusted for inflation, the fare will amount to £28.39 [...]

  • End to ‘preighting’: European airlines no longer allowed to pack empty passenger planes with cargo

    April 20, 2022

    Airlines across the European Union are no longer allowed to pack empty passenger planes with cargo, in a further sign that the aviation industry is recovering from the pandemic. The temporary exemption to allow so-called ‘preighting’ – using passenger planes to transport freight – was introduced during the pandemic as passenger flows dried up while [...]

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