Coronavirus: Tesco rations essential food and household items March 8, 2020 Tesco has begun rationing essential food and household items as shoppers stockpile amid the coronavirus outbreak. Customers are limited to buying no more than five of each of the rationed goods, including antibacterial gels, wipes and sprays, dried pasta and UHT milk. The rules apply both in store and online. Waitrose has also reportedly introduced [...]
John Lewis cuts bonus and puts stores at risk of closure March 5, 2020 New John Lewis Partnership boss Sharon White this morning slashed workers’ bonuses and announced store closures as the struggling retailer posted a dive in profits for 2019. The figures John Lewis cut its bonus to two per cent today, down from three per cent last year, the lowest pay out to partners in 67 years. [...]
Lidl crowned UK’s fastest growing supermarket March 3, 2020 Lidl was the fastest growing supermarket in the UK over the last 12 weeks, taking the crown from online grocer Ocado. The German discounter increased sales by 11.4 per cent in the 12 weeks to 24 February, becoming Britain’s fastest growing grocer for the first time since November 2017, as it opened its 800th store [...]
New John Lewis boss to launch strategic review March 1, 2020 Struggling department store chain John Lewis is expected to launch a strategic review in a bid to rescue the business as it announces its full-year results later this week. Former Ofcom boss Sharon White, who took over as chairman of John Lewis and Waitrose last month, and newly appointed strategy and commercial development director Nina [...]
Waitrose ranked best UK supermarket in annual Which survey February 22, 2020 Waitrose has been ranked as the best supermarket in the UK in an annual satisfaction survey conducted by Which. The chain, which is owned by John Lewis, hit five stars on most categories, but did come joint-last in value for money. Budget supermarkets Aldi and Lidl continue to be ranked highest in terms of value. [...]
Tesco ‘unlawfully’ blocked rivals from opening nearby stores, CMA finds February 14, 2020 Tesco has been told to stop illegally blocking rival supermarkets from buying its land or leasing nearby sites by the Competition and Markets Authority (CMA). An investigation from the competition regulator found that Tesco had blocked access to rivals using restrictive contracts on 23 occasions. The UK’s biggest supermarket chain has agreed to take action [...]
How should Waitrose move on as Ocado deal comes to an end? February 12, 2020 Supermarket chain Waitrose has announced an overhaul of its products and a new advertising campaign to retain customers this summer when its deal with delivery provider Ocado comes to an end. Ocado’s partnership with Waitrose comes to an end in August, and a new deal with Marks & Spencer will be delivered shortly after. As [...]
New John Lewis boss makes first key hire February 4, 2020 Former Ofcom boss Sharon White has made her first key hire as she takes over as chairman of struggling department store John Lewis. Nina Bhatia has been appointed executive director of strategy and commercial development following a reshuffle of the partnership’s structure. Bhatia, who was most recently managing director at home energy management company Hive [...]
Tesco ditches plastic wrap on multipack tins January 24, 2020 Tesco is set to remove all plastic wrapping from its multipack tins in a bid to cut down on waste, a step it says will remove 350 tonnes of plastic per year from the environment. The supermarket giant has teamed up with brands including Heinz and Green giant to replace single-use plastic wrap on multipacks [...]
Customer satisfaction levels suffer as retailers battle tough trading condtions January 23, 2020 Customer service satisfaction levels have suffered the longest decline since records began as retailers struggle to juggle meeting consumer expectations and facing the challenging trading conditions on the UK high street. The latest research showed that customer service satisfaction is at the lowest level since July 2015 with a score of 76.9. The top five [...]