Leadership goes wrong when you just don’t listen Always jumping in with the solution won’t curry favour with staff. Unsurprisingly, some of the most inspiring leaders I have met are also the most skilled listeners I know. They empathise, even if they don’t agree. They make me feel like they care about me and my views, and that makes me care about [...]
Why leaders should use social media You can build brand trust by engaging directly with your customers, so don’t be shy. Few chief executives of companies on the FTSE 350 stock index have a presence on social media. While nearly all of them recognise the importance of digital media to their organisations, they still resist using it themselves. They talk [...]
Customers will inspire your staff better than you Kevin Murray explains how really savvy leaders succeed in outsourcing inspiration. Putting the customer first means ensuring that you bring customers into your firm and make how they feel a driving force behind employee behaviour. Why? Seeing how other people feel changes the way you feel. Employees are often much more motivated by hearing [...]
How to be an inspirational leader August 21, 2014 You’re probably less inspiring than you think you are – here’s what you need to know. There is a significant inspiration gap that exists between leaders and followers. I recently asked many hundreds of leaders from around the world to rate themselves on the Leadership Inspiration Quotient – a measure of how inspiring they [...]
How leaders can develop a truly powerful vision August 11, 2014 It’s vital to understand the future in rational, but also emotive terms. Too often, leaders use financial goals to motivate people. But employees say they don’t get out of bed in the morning to achieve financial objectives – they come to work wanting to be inspired by a sense of doing something important, something [...]
