Dunelm chief steps down after guiding firm through transformation and Covid February 11, 2025 Dunelm’s chief executive Nick Wilkinson will step down after seven years after leading the company through a strategic change, digitalisation, and the pandemic. Wilkinson will remain at FTSE-listed Dunelm until a successor is appointed. Sales at Dunelm have been consistently rising over the past few years as its personalised, relatively low-cost homewares go down well [...]
Hyper-personalisation: Has AI finally made retail’s ‘holy grail’ possible? February 8, 2025 Hyper-personalisation has long been the holy grail of retail: to recreate the customer experience of a local, everyone-knows-your-name store on a global scale. Now, with the combination of data tracking, AI and our ever-increasing tendency to consume online content, genuinely personally-tailored ads are just about within touching distance. These ads, introduced in their earliest form [...]
Tesco considers franchise of axed Post Office branches February 6, 2025 Tesco has shown an interest in acquiring a number of axed Post Office branches as part of a franchise model, according to reports. Post Office chairman Nigel Railton told a group of MPs earlier this week that the UK’s biggest grocer had expressed interest in the 108-site Crown Post Office network, according to Sky News. [...]
Battersea Power Station: How London’s newest village was brought back to life February 6, 2025 From the UK’s biggest power station to international cultural fame on Pink Floyd’s tenth album, to near-ruin, Battersea Power Station has claimed multiple identities over the years. Now, the power station has entered its newest – and quite possibly cleanest – phase, as a multi-use residential, arts and office hub. A £9bn project has transformed [...]
Watches of Switzerland: Rolex retailer bolstered by US sales February 6, 2025 Watches of Switzerland has expressed optimism about the European luxury market and noted momentum in the US, in the latest signs the global luxury market is beginning to recover from a two-year downturn. The watch retailer said the luxury market, which has been under pressure from lower disposable income and changing trends, has stabilised. The [...]
Discounts push retail footfall to first January rise in nearly a decade February 6, 2025 Retail footfall rose year on year in January for the first time since 2016, although the boost was likely due to Brits delaying festive spending in favour of discounted goods in the new year sales. Footfall rose by 1.4 per cent in January 2025 compared to 2024 in all UK retail destinations, according to data [...]
Pandora: US drives double-digit growth in ‘outstanding year’ for Danish jeweller February 5, 2025 Danish jewellery brand Pandora has reported an “outstanding year” for the business despite continued caution in global markets. Organic growth at the jewellery brand was 13 per cent in the financial year 2024, above the already-upgraded guidance of 11 per cent to 12 per cent. This comprised seven per cent life-for-life sales growth and five [...]
High street sales grow but threat of closures looms February 1, 2025 High street sales grew in January but the gains failed to offset volume losses last year, leading analysts to warn of closures as costs mount. Total retail sales in discretionary spend categories grew by 7.1 per cent in January, although this comes off the back of a 0.8 per cent drop last January, according to [...]
John Lewis misses festive sales target as turnaround falters January 31, 2025 Sales at John Lewis are reported to have fallen short over the key Christmas trading period as middle-class Brits increasingly switch to shops like Marks and Spencer. According to reports from the Daily Telegraph, sales at Waitrose similarly missed targets. The employee-owned John Lewis Partnership (JLP) blamed “lower consumer confidence and weaker than expected market confidence” for [...]
WH Smith: Travel drives growth ahead of possible high street exit January 29, 2025 Revenue at WH Smith rose four per cent in the first half of the financial year, driven by growth in its travel stores as it prepares to exit the high street. Total travel revenue rose six per cent like for like in the 21 weeks to January 25, while high street revenue dipped three per [...]