Ryanair charm offensive continues with launch of eight-point “customer charter” March 3, 2015 Ryanair – the airline that once considered charging extra for people to use the toilet – has issued an eight-point “customer charter”. Among the points are the promise of “the lowest fares”, to make sure travelling is “an enjoyable experience”, to be “Europe's most reliable airline” and alarmingly for an airline “to make your travel [...]
Ryanair claims breach of human rights as it appeals to top court February 12, 2015 RYANAIR is taking its legal challenge over Aer Lingus to the UK Supreme Court, yesterday claiming it is a human rights issue. The budget airline had previously been told by the Competition and Markets Authority (CMA) to sell off its 29 per cent stake in Irish flag carrier Aer Lingus, reducing its stake to no [...]
Ryanair takes Aer Lingus challenge to UK Supreme Court as a human rights issue February 12, 2015 Ryanair is taking its legal challenge over Aer Lingus to the UK Supreme Court, claiming it is a human rights issue. The budget airline had previously been told by the Competition and Markets Authority to sell most of its 29 per cent stake in Aer Lingus, reducing its holding to no more than five [...]
Ryanair shares down despite growing passenger numbers February 2, 2015 DISCOUNT carrier Ryanair revealed a boosted earnings outlook yet again yesterday, with profits expected to reach €840m-€850m (£630m-£638m) during the 12 months to 31 March 2015. This is up from the €810m-€830m forecast issued less than two months ago on 4 December. The company also posted a €49m net profit for the three months to 31 [...]
Ryanair share price drops despite raised profit guidance and $400m share buyback February 2, 2015 Ryanair's profits are flying, but the news failed to impress investors. The figures Ryanair has boosted its earnings outlook yet again, with profits expected to reach €840-850m (£630-638m) during the 12 months to 31 March 2015. This is up from the €810-€830m (£610-625m) forecast issued less than two months ago on 4 December. [...]
Rising customer numbers boost Ryanair shares January 5, 2015 BUDGET airline Ryanair saw its shares hit an all-time high yesterday as it announced it had increased customer numbers to more than six million in December, up 20 per cent compared with the same month in 2013. The firm’s load factor, a measure of how much of an airline’s passenger carrying capacity is used, also [...]
Ryanair’s charm offensive pays off as traffic soars 20 per cent in December January 5, 2015 It looks like Ryanair's new PR strategy – stop trying to extract money at any available opportunity, stop actually swearing at customers – has worked a treat. The airline's traffic grew to just over six million passengers in December, a 20 per cent increase from the same period last year. According to figures released this [...]
Ryanair just revised up its 2015 profit forecast by €60m December 4, 2014 Ryanair’s share price soared more than eight per cent this morning as it revised its full-year profit forecast upwards by €60m (£47m). The budget airline said customer numbers increased in November, which it credited to its "Always Getting Better" campaign and it now expects more than 1m additional passenger numbers over the year. The firm [...]
Being nice pays off for Ryanair as profit soars by 32 per cent November 3, 2014 Budget airline Ryanair is finding that being nice really does pay off, after it revealed its half-year net profit rose a whopping 32 per cent to €795m (£621.6m) The company embarked on a customer service overhaul about a year ago, when chief executive Michael O’Leary vowed to stop “unnecessarily pissing people off”. Since then the [...]
Michael O’Leary: Ryanair CEO’s four lessons for business leaders November 3, 2014 Ryanair’s boss proves that plain speaking needn’t hold you back. Ryanair, the no frills budget airline, known for its hard-headed attitude to customer service, raised its profit forecast yesterday, after its half-year profits rose by a third. The news followed a profit warning a year ago, when guidance was slashed. Consistently low fares and [...]