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Consumer behaviour

  • Greggs shares tumble as baker gets burnt by flaky economy

    Retail

    Shares in Greggs took a tumble on Thursday morning after “disappointing” sales growth from a subdued economy left investors with little to cheer for. The chain’s total sales in the golden quarter rose 7.4 per cent as it opened 207 new shops in the last 12 months leading to a net gain of 121 new [...]

    Greggs storefront with customers, highlighting challenges amid a 7.4% sales rise and economic impact on shares.
  • British shoppers turn to AI as London high street sales falter

    As our beloved high streets grapple with rising business costs, decaying consumer confidence and yet another bout of tax uncertainty, AI agents are reshaping how consumers shop. A report published by the Information Commissioner’s Office (ICO) warns that that so-called ‘agentic AI’, a quasi-autonomous form of artificial intelligence, could shift from novelty to norm within [...]

    Retail sales slowed in September
  • UK consumers cut spending amid wider economic nerves

    Economics

    UK consumers’ debit and credit card spending slumped in 2025 for the first time since the Covid-19 pandemic as wider economic nerves knocked confidence. Card spending fell 0.2 per cent in the last 12 months, according to Barclays, a sharp contrast to the 1.6 per cent growth recorded in 2024. Just a quarter of British [...]

    Hair and beauty salons
  • HSBC follows Nationwide with branch pledge in bid to woo customers

    December 12, 2025

    HSBC has promised it will not shut any branches in the UK until at least 2027 as the bank ramps up its efforts to appeal to customers. The FTSE 100 titan, which is Europe’s biggest lender, will invest £55.8m into its 327 branches in 2026, a 30 per cent increase on the £42m it spent [...]

  • Ashes: England cricket fans spend big to get over first Test defeat

    November 28, 2025

    England’s travelling cricket fans splashed the cash in the aftermath of defeat in the first Ashes Test but locals tightened their belts despite Australia’s win, data shows. The Barmy Army spent 59 per cent more in the days immediately after the match, which ended inside two days in Perth, figures shared by Revolut with City [...]

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