BT pauses landline cut off after Storm Eunice victims were unable to call 999 March 29, 2022 BT has backtracked on plans to replace landline phones with digital ones following complaints that this would leave the elderly and vulnerable at risk. Following a reports from the Telegraph which found that BT customers were blocked from calling for help during storms earlier this year, the company has now apologised and said it got [...]
BT and EE set to hire 1000 new call centre staff by April February 21, 2022 BT and EE have launched a new recruitment drive to hire 1,000 UK based contact centre staff by April 2022. The roles will be across 24 sites nationwide including contact centres in Warrington, Doncaster and Sheffield and with the aim to fill all the roles by April. The new roles are part of a multi-million [...]
Ofcom calls on broadband firms to provide low income homes with support packages February 15, 2022 Ofcom has called on all broadband companies to better support low income households, suggesting the use of “social tariffs” across the board. These special discounted broadband packages are available to an estimated 4.2 million households in receipt of Universal Credit. However, only 55,000 homes have taken advantage of these discounted rates so far – just [...]
Openreach adds 4000 new jobs to boost broadband February 10, 2022 Openreach announced it will create and fill more than 4,000 jobs during 2022 – including around 3,000 apprenticeships – as it continues to invest billions of pounds into its broadband network, people and training. The new recruits will be based throughout the UK, working to build and connect customers to boost the company’s Full Fibre [...]
Ofcom opens up to telecom mergers as UK innovation risks falling behind February 9, 2022 Ofcom has revealed that it may be increasingly open-minded to mergers as the telecoms landscape continues to evolve and consumers look for better connectivity.
BT set to outsource supply chain impacting 300 jobs as part of cost-cutting scheme February 9, 2022 Telecoms giant BT announced this morning that it plans to outsource its supply chain across the UK as part of a new, long-term relationship with GXO Logistics. BT’s supply chain provides logistics support across all BT’s operations, including supporting the group’s fixed and mobile network build activities. The new partnership with GXO forms part of [...]
BT investors to find out if Omicron absences hit broadband rollout and what Patrick Drahi’s plans are January 31, 2022 BT shareholders and investors will find out this week whether the company’s full fibre broadband rollout was negatively affected by the Omicron surge over the festive period. Several companies have reported major staff shortages during the latest wave and BT may be no different. In November, BT said it had reached six million homes and [...]
BT looking to hire 600 apprentices and graduates across the UK this year January 27, 2022 British Telecom said this morning it plans to recruit more than 600 apprentices and graduates later this year. Positions will be in engineering, customer service, applied research and cyber-security. The recruits will also support the company’s plans to build and extend its 5G network around the UK. The new roles are spread across a number [...]
Youth clubs face closure as government’s digital rollout look to slash rent paid to small site-owners by 90 per cent January 25, 2022 Thousands of churches, charities, social clubs, hospitals and amateur sports clubs will be forced to accept cuts of up to 90 per cent in the rent they receive from hosting mobile phone masts under government plans to make them foot the bill for digital rollout.
Over nine million broadband customers are unaware of the biggest in-contract price hike in years January 25, 2022 Research today reveals that over nine million consumers are unaware that their broadband bills are set to increase, according to research by Hyperoptic.