- Look at whether staffing levels are appropriate across the Underground network
- Make staff more visible and available for passengers
- Look into a programme of ticket machine upgrades
- Ensure that passengers can find help when it is needed
Khan said: "In my manifesto I promised to review the impact of ticket office closures under the last Mayor, and today’s report makes it clear that more has to be done to ensure passengers can get the right information and support when they need it." He has asked TfL "urgently to present a full action plan responding to all the concerns". Read more: London mayor Sadiq Khan confirms transport fares will be frozen until 2020 Mark Wild, managing director of London Underground, said: "We are completely focused on making the changes needed to ensure that our customers feel safe, fully supported and able to access the right assistance no matter where they are travelling on the Underground." Some of the measures TfL will cover include changing the staff uniform, a trial of staffed information zones where passengers can go for assistance and a programme to upgrade ticket machine functionality. The Rail, Maritime and Transport (RMT) union though, has already voiced its disappointment in the report's findings. Mick Cash, RMT's general secretary, said: "While RMT welcomes the principal of having a report into the closure of Underground ticket offices, the TravelWatch document has been a big disappointment, and an opportunity missed, as it fails to tackle the crisis of understaffing on the Tube."