Millions of low income households are overpaying for their broadband, says Ofcom Broadband More than half of low-income homes who qualify for cheaper broadband tariffs are missing out on the deals, according to the UK communications regulator. Only 220,000 households were on a social tariffs as of February 2023, meanwhile 53 per cent of people receiving benefit payments were completely unaware of cheaper deals, Ofcom revealed in a [...]
Auditors flag unusual accounting for TalkTalk as consolidation remains up in air talktalk Auditors have flagged a series of unusual accounting practices for broadband giant TalkTalk. According to the firm’s annual report, which was obtained by The Telegraph, TalkTalk’s auditors Deloitte said in a reasonable worse case scenario the firm would only be able to meet the covenants on its debt by excluding more “exceptional items” from everyday [...]
Telecom giants agree new cost of living plan amid rocketing prices rocketing prices The UK’s biggest broadband and mobile operators have agreed to a raft of new commitments to further help customers with the rising cost of living following a government-led summit at No 10 Downing Street.
Ofcom clamps down on fake number fraud February 23, 2022 UK phone companies will make it harder for scammers to use their networks, under a range of measures proposed by media regulator Ofcom today. Almost 45 million people were targeted by scam calls and texts last summer. Criminals are becoming increasingly sophisticated, and nearly a million of these consumers followed the scammers’ instructions, risking financial loss and [...]
UK broadband and pay TV complaints at an ‘all-time low’ says Ofcom February 8, 2022 Ofcom has revealed that the number of complaints received between July and September last year across broadband, landline and pay TV companies were at an all-time low. From its latest league table, TalkTalk and Shell Energy had the most broadband complaints, primarily due to faults and service issues. With the industry average being 10 complaints per every 100,000 [...]
Over nine million broadband customers are unaware of the biggest in-contract price hike in years January 25, 2022 Research today reveals that over nine million consumers are unaware that their broadband bills are set to increase, according to research by Hyperoptic.
Virgin Mobile ranked the most complained-about operator according to Ofcom November 16, 2021 Virgin Mobile was the most complained-about mobile operator, along with Three and Vodafone; while Tesco Mobile, BT Mobile, Sky Mobile, EE and O2 were all tied as least complained-about operators according to new Ofcom data.
Networks agree to block foreign fraudster calls October 25, 2021 UK phone networks have agreed to automatically block calls made from abroad if they show up as a UK number in order to prevent fraud.
Job seekers offered free broadband September 27, 2021 Job hunters can apply for six months of free broadband to help them look for a job. Telecoms company TalkTalk and the Department for Work and Pensions have teamed up to address digital exclusion and lift barriers to employment. The voucher scheme will give people access to uncapped broadband after it was trialled in Greater [...]
Liverpool v Spurs and Call of Duty drive highest internet data record December 18, 2020 Average household internet usage has increased by 50 per cent this year according to data by internet provider TalkTalk. And December 16 saw the highest ever data usage peak of 7.63Tb/s on the network, with traffic largely driven by a combination of football including Liverpool vs Spurs on Amazon Prime and the release of Call of Duty. [...]