Monday 24 August 2020 12:01 am

The City View: Moneypenny CEO on why it's time to come out of hiding and find some confidence

In this episode Christian talks to Joanna Swash, chief executive of the customer services and office support provider Moneypenny, which has 20,000 corporate clients in the UK and US.

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Joanna talks about the impact of the early stages of lockdown on her company and explains how she transitioned 1,000 staff to work from home in just three weeks.

With call volumes and business activity now higher than the pre-lockdown period, Joanna shares her leadership and management approach, saying businesses can either hide, survive or thrive. She thinks it’s time to discover some confidence, embrace the changes and thrive. 

Also in this episode, Christian looks at a new survey suggesting Londoners are particularly keen to get back to the office; John Lewis moving beyond its ‘never knowingly undersold’ slogan; and JP Morgan’s ambition to launch a UK retail bank.

Read more: The City View: Rachel Cunliffe on the government’s competence problem

In association with ETX Capital

ETX Capital is one of the UK’s leading spread betting and CFD trading providers, offering services to retail, institutional, professional and high net worth customers via an award-winning trading platform. With over 50 years of experience in the financial markets, customers and service are always put first at ETX, and the company prides itself in offering a tailor-made trading experience to every customer. The multi-device TraderPro platform delivers a fully customisable, award-winning trading technology with customisable charts, instant execution and over 5,000 markets to trade.

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets or CFDs work and whether you can afford to take the high risk of losing your money.Authorised and regulated by the Financial Conduct Authority with Financial Services register number 124721.ETX Capital provides an execution-only service and therefore any market analysis, opinion, commentary or other information provided during this webinar is for educational purposes only and is not intended to be a personal recommendation or construed as advice. ETX Capital and the presenter are not financial or investment advisors and do not recommend any instrument of any kind.  Any instruments that are mentioned throughout are cited only for illustrative and educational purposes.

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