Argos to launch online workshops October 12, 2014 ARGOS has pledged to help some of the 9.5m Britons who still lack basic online skills by offering training courses at over 120 of its UK stores. In a statement released today, Argos said around 10,000 people will be able to sign up to workshops across the UK designed to teach the basic skills such [...]
EE’s Olaf Swantee: In Britain’s super-competitive mobile space growth can be the hardest game October 12, 2014 As chief executive he’s overseen two re-brandings, launched 4G in the UK and now plans to take on rivals in the living room with EE TV – but Olaf Swantee’s greatest challenges may still lie ahead Jogging through Richmond Park most mornings couldn’t be further from Olaf Swantee’s day job. The boss of Britain’s [...]
Ex-Ofcom boss Dame Colette Bowe hired to keep tabs on bankers October 9, 2014 Dame Colette Bowe was appointed yesterday to head the new Banking Standards Review Council (BSRC), a body which aims to promote and maintain good behaviour in finance. The council was set up by former CBI chief Sir Richard Lambert, at the behest of the big banks, as an independent body to monitor behaviour in [...]
Mobile operator Three hit with £250,000 fine over complaints October 8, 2014 BRITAIN’S fourth largest mobile network, Three, has been hit with a £250,000 fine by the telecoms watchdog for failing to handle customer complaints correctly. Ofcom said Three had not handled complaints in a fair and timely manner, and left customers unaware they were able to raise their cases with an independent service. “The fine imposed [...]
Mobile network Three fined £250k by Ofcom for failing to handle customer complaints correctly October 8, 2014 Mobile network Three has been hit with a £250,000 fine by the telecoms watchdog for failing to handle customer complaints correctly. Ofcom ruled that Three had not handled complaints in a fair and timely manner, and left customers unaware they were also able to raise their complaints with an independent service. The regulator found Three [...]
Ofcom chief Ed Richards will leave this year October 2, 2014 Broadcasting regulator Ofcom announced yesterday that its long-serving chief executive Ed Richards will step down at the end of this year. Richards, who previously moved to leave Ofcom in 2012 when he applied to become director-general of the BBC but was passed over for George Entwistle, said he would not consider his next move until [...]
Regulator slaps £10,000 fine on Ageas for phantom phone calls October 1, 2014 OFCOM has handed a £10,000 fine to Ageas Retail for making abandoned calls to its UK customers. The watchdog found that the insurer made 148 of these calls, where consumers answer the phone to find there is no one on the line, on three separate days within a seven-week period. A spokeswoman for Ageas said the [...]
Virgin urges Ofcom to probe cost of football September 30, 2014 Virgin Media yesterday slammed the soaring cost of Premier League football on TV, as it revealed it had urged broadcast regulator Ofcom to launch a competition investigation into pricing. “Significant consumer harm” had resulted from the skyrocketing cost of live Premier League TV rights, said Virgin Media. Costs jumped 70 per cent to £3bn at [...]
Premier League TV deal costs fans too much says Virgin Media in complaint to Ofcom September 30, 2014 Virgin Media has submitted a formal complaint to Ofcom about the way Premier League television rights are auctioned. The company believes fans in the UK are being charged too much to watch games from England's top tier. In 2012 the Premier League sold domestic TV rights to BSkyB and British Telecom (BT) [...]
ITV ups the ante with call for Sky and Virgin to pay to broadcast its shows September 8, 2014 ITV chief executive Adam Crozier yesterday upped the ante on BSkyB and Virgin Media as he called for the government and its regulator Ofcom to force the pay TV firms to pay to broadcast ITV’s shows. Under the current model pay TV operators Sky, Virgin Media, BT and TalkTalk all broadcast the UK’s so-called Public [...]