Three charts showing what a world without free Waitrose coffee looks like January 29, 2015 Middle class coffee fans across the nation were sent reeling yesterday, after Waitrose announced it's no longer going to offer free tea and coffee to myWaitrose card holders in its cafes. Yep, the dream is over: from 9 February, card holders will have to "purchase a treat" if they want to get their free latte [...]
Waitrose plans expansion and 2,000 new jobs January 27, 2015 Waitrose announced plans yesterday to create 2,000 new jobs as the upmarket supermarket continues to expand its presence and grab a greater slice of the grocery market. The chain, owned by the John Lewis Partnership, will open 14 new stores from spring this year including seven Little Waitrose convenience stores and seven supermarkets, including one [...]
Mooove over Sainsbury’s: Waitrose claims its dairy farmers get the cream of milk prices January 26, 2015 Premium supermarket Waitrose has lifted the lid on its dairy practices following Sainsbury's attack ad last week, insisting it pays “a fair price” for its milk. The John Lewis Partnership-owned grocer was among those to appear on the naughty list of businesses that were accused of not supporting British fresh milk farmers. The [...]
Marks & Spencer seeks customer loyalty with digital coffee app trial January 21, 2015 Marks & Spencer's chief executive Marc Bolland knows something about the power of loyalty. In his case it's shareholder (and staff) sticking with him despite three and a half years-worth of consecutive declines in clothing sales. But the business is also awakening to the fact it's quite helpful if your customers are loyal, [...]
Two of the big four supermarkets pay less than the cost of production for milk, Sainsbury’s advert claims January 21, 2015 Sainsbury's has revealed how much supermarkets pay farmers for milk- and claims that at least two of the big four stump up less than the cost of production. The figures have been released as part of the grocer's latest ad campaign, which claims that “at Sainsbury's we support our British fresh milk farmers,” asking [...]
John Lewis Partnership hit by multi-million pound burden of new holiday pay ruling January 16, 2015 Lawyers warned us that changes to holiday pay would be an expensive ruling, and lo, it came to pass. The John Lewis Partnership, which includes the eponymous department store and Waitrose, will have to stump up an additional £12m each year to cover costs relating to pension, bonuses and National Insurance. “The majority [...]
Tesco poaches Waitrose ad agency Bartle Bogle Hegarty to aid turnaround January 15, 2015 Advertising agency Bartle Bogle Hegarty (BBH) has quit working with Waitrose and moved across to help Tesco rebuild consumer trust in its brand. The supermarket’s chief executive Dave Lewis also confirmed the appointment of consultancy firm Blue Rubicon. “We are assembling a small team of world class advisers to work on the turnaround of our [...]
Ocado outperforms its rivals during Christmas and sees sales rise 15pc January 14, 2015 ONLINE grocer Ocado yesterday announced that it had outperformed its traditional supermarket rivals over Christmas, adding it was confident about prospects in 2015 despite an escalating price war. The firm, whose range includes products supplied by upmarket grocer Waitrose, said sales growth in December continued at the rate it achieved in the final quarter of [...]
Waitrose pulls a Christmas cracker with festive sales January 14, 2015 Things may be bleak for the big four supermarkets, but for the smaller, challenger, businesses initial signs are that Christmas was a real cracker. Waitrose has topped off a strong year, in which it had grown market share to five per cent by December, according to its Christmas figures published today. The John [...]
German food discounters Aldi and Lidl enjoy premium branding buzz – Brand Index January 13, 2015 In another blow to traditional British grocers in the ongoing supermarket price war, budget food retailers Aldi and Lidl are the highest performing brands in YouGov’s BrandIndex Buzz score rankings for 2014. But there is still good news for some more of Britain’s most loved retailers, such as John Lewis and Marks & Spencer. The [...]