Vodafone ranked ‘worst’ UK mobile and broadband provider January 24, 2020 Vodafone is the UK’s most complained about provider for broadband, landline and mobile, according to regulator Ofcom. The firm topped the broadband complaint charts for the second quarter in a row, between July and September last year. The Ofcom report said thousands of customers had complained to them regarding the supplier’s poor customer service, faulty [...]
Finablr shares plunge after owner pledges stock as collateral for Travelex debt January 24, 2020 Shares in payments firm Finablr plunged to a record low today after its owner pledged more than half the company’s stock as security for debts incurred buying foreign exchange company Travelex. In an update to the stock exchange this morning, Finablr disclosed that majority owner B. R. Shetty had pledged 392.2 million shares, over 56 [...]
Banks ‘use fraud warnings to avoid reimbursing victims’ January 24, 2020 Banks are not reimbursing customers who have been scammed because they have been “careless”, despite some signing a voluntary code intended to protect fraud victims, it is alleged. The voluntary industry code introduced in May 2019 was designed to help customers recover life-changing sums lost to fraudsters. However, some of Britain’s biggest banks are refusing to [...]
Tesco ditches plastic wrap on multipack tins January 24, 2020 Tesco is set to remove all plastic wrapping from its multipack tins in a bid to cut down on waste, a step it says will remove 350 tonnes of plastic per year from the environment. The supermarket giant has teamed up with brands including Heinz and Green giant to replace single-use plastic wrap on multipacks [...]
Failed Asda merger ‘trigger’ for Sainsbury’s CEO Mike Coupe’s exit January 22, 2020 The departure of Sainsbury’s boss Mike Coupe’s was sparked by the failure to merge the supermarket with rival Asda, analysts said today. Industry experts said it was impossible to look beyond the failure of the Asda merger, and felt his resignation – announced today – was simply a matter of time. Coupe was caught on [...]
Sainsbury’s CEO Mike Coupe to retire after six years January 22, 2020 Mike Coupe is set to retire as chief executive of Sainsbury’s after six years at the helm, the company revealed today. The CEO will leave the role in May before retail and operations director Simon Roberts takes charge in June. Mike Coupe said leaving had been a “very difficult decision for me personally”. Read more: [...]
Aldi announces pay rise and recruitment drive January 21, 2020 Aldi has announced it will increase the hourly rate paid to in-store staff members and hire more than 3,800 employees this year as it pushes ahead with its UK expansion plans. The budget supermarket said all employees will earn a minimum hourly rate of £9.40, a 30p per hour increase from the previous minimum wage [...]
The Harry & Meghan saga shows why your business needs a succession plan January 21, 2020 The drama taking place in the Royal House of Windsor is not only gripping material for a future episode of The Crown, but also a wake-up call to all businesses to have a plan for when important personnel step down or leadership responsibilities change. From the mom-and-pop store to publicly-listed giants, succession planning needs to [...]
First Travelex UK customer-facing systems restored after cyber attack January 17, 2020 The chief executive of Travelex has spoken out for the first time following a cyber attack two weeks ago that caused a global blackout in the foreign exchange provider’s online services. In a scripted video uploaded to a backup Travelex website, Tony D’Souza said the IT system used by staff was now working again. D’Souza [...]
Travelex restores some electronic services following cyber attack January 13, 2020 Foreign exchange company Travelex is beginning to restore some electronic systems almost two weeks after hackers held the company’s systems to ransom, leading to a global blackout of its online services. Staff at the foreign exchange giant had been forced to use pen and paper to serve thousands of customers after a cyber attack forced [...]