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By: Jo Causon

Jo Causon is chief executive of the Institute of Customer Service

1 Article
  • Let’s not miss this opportunity to upskill our dormant workforce

    Today, we mark 100 days since lockdown began — and for many of us, that has meant three months of unforeseen “me-time”.  As our economy begins to reopen and recover, some may be regretting not yet having taken the chance to finally learn to juggle, play the trumpet, or simply get out and jog more [...]

    FRANCE-HEALTH-VIRUS-LABOUR-WORK-TELETRAVAIL-HOMEOFFICE

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