AI could trigger a PPI level scandal in ‘two weeks’ April 29, 2026 A multi-billion pound scandal like PPI could happen within just “two weeks” as UK finance firms plough ahead with deploying AI despite uncertainty around governance standards, a fresh report has claimed. The UK’s financial services sector faces a “capability gap” when deploying AI, according to a report from regulatory compliance firm Zango. The research pulled [...]
Lloyds hit with highest FCA complaints as finance firms fork out £240m April 28, 2026 Lloyds Banking Group led the pack as the most complained about financial services group in the second half of 2025 as the industry forked out a near-quarter of a billion pounds to dissatisfied customers. Across its subsidiaries, the FTSE 100 giant was hit with a storm of 187,516 grievances to the UK’s financial watchdog in [...]
Motor finance lenders warned of ‘gridlock’ as £9bn scandal clogs rearview April 27, 2026 The UK’s top banks are gearing up to put the long-running motor finance scandal in the rearview mirror but warning lights on the dashboard suggest they may still face “gridlock” on the multi-billion pound saga. FTSE 250 lender Vanquis became the latest on Monday to confirm it would not lodge a legal challenge against the [...]
Santander hits pause on €5bn buyback after US takeover April 23, 2026 Santander has been forced to hit the pause button on its bumper buyback programme announced earlier this year to comply with US regulation. The Spanish-headquartered bank told markets on Thursday it would temporarily suspend the €5bn (£4.3bn) buyback launched in February to comply with US regulation around its takeover of Webster. The lender struck a [...]
Motor finance: City watchdog faces legal battle over £9bn scheme April 22, 2026 The City watchdog is set to face a legal challenge to its motor finance redress scheme after being accused of leaving motorists “out of pocket”. The Financial Conduct Authority (FCA) revealed its highly-anticipated £9.1bn scheme at the end of March, which cut the headline bill for lenders from £11bn. But Consumer Voice – a group [...]
Barclays sweetens mortgage deals as interest rate decision takes focus April 22, 2026 Barclays has become the latest bank to wade into the flurry of mortgage rate cuts as lenders turn their attention to next week’s interest rates decision. The FTSE 100 giant cut rates across more than 20 mortgage products from Wednesday morning. It follows on from a slew of reductions from the likes of HSBC UK, [...]
Rachel Reeves to meet Lloyds and Natwest chiefs over Iran war April 20, 2026 Rachel Reeves has called in the bosses of Britain’s top banks for a summit this week to discuss the economic impact of the war in Iran. The Chancellor has invited executives from Barclays, HSBC, Lloyds, Natwest, Santander UK as well as the UK’s biggest building society Nationwide for a meeting this Wednesday. The meeting – as [...]
Santander UK tipped for ‘large’ hike to motor finance provisions April 16, 2026 Santander UK is expected to top up its provisions for the motor finance scandal following the final outline of the financial watchdog’s redress scheme. The Spanish-headquartered banking giant has been one of the most vocal critics throughout the scandal, which relates to the use of discretionary commission arrangements (DCAS) in car financing. Banks were accused [...]
Santander and TSB kick off mortgage rate cuts after Iran turmoil April 16, 2026 Santander and TSB have kicked off the mortgage rate cutting cycle after lenders pulled deals and hiked their rates amidst the turmoil in Iran. From Thursday, Santander said it would be lower the price on higher loan-to-value (LTV) mortgages products by near 0.3 per cent, which includes its two-year fixed, first-time buyer products. Meanwhile, TSB said it [...]
More than a café. More than a bank. April 13, 2026 Santander Work Café. More than a café. More than a bank. Whilst still offering access to the banking services customers rely on, Work Cafés also offer bright and welcoming co-working spaces, free bookable meeting rooms and great coffee! We spoke with Nathan Hill, National Work Café Manager and Jacqueline Daley, Work Café Manager – Cheapside, to [...]