Ofgem launches crackdown on energy firm customer service standards October 18, 2023 Energy firms must prioritise vulnerable customers and contact those who miss payments in a crackdown on customer service standards by regulator Ofgem.
Brits to face higher bills as Ofgem grapples with rising debts October 12, 2023 Households will be on the hook for Ofgem's plans to stabilise the energy sector to reduce the risk of suppliers going bust.
Ofgem’s energy price cap to fall – amid concerns households will pay 13 per cent more than last winter September 29, 2023 A fall in Ofgem’s energy price cap takes effect this weekend amid concerns households could still end up paying around 13% more than last winter. The regulator announced in August that the cap on a unit of gas and electricity would reduce the average bill from £2,074 to £1,923 for the three months from October [...]
Ofgem must speed up plans to protect customers, MPs warn September 25, 2023 MPs have criticised regulator Ofgem for being too slow at implementing changes in the energy sector to protect customers this winter.
Compensation cap for severe weather power loss upped from £700 to £2,000 as ‘lessons learned’ by Ofgem September 1, 2023 The compensation cap for households and businesses that lose power in severe weather has increased from £700 to £2,000 after “lessons learnt” in the aftermath of Storm Arwen. Under Ofgem’s new rules, the initial payment will also increase, from £70 to £80, if a customer’s supply is not restored after 24 hours in a category [...]
Ofgem clamps down on generators gaming the system after £3bn hit to households September 1, 2023 Electricity generators will no longer be able to artificially inflate energy prices and drive up households bills.
Energy bills expected to fall £150 a year from October, say analysts August 18, 2023 The amount that an average household is expected to pay for its energy bills will fall by around £150 per year from the start of October, according to a new forecast. Ofgem’s next price cap, which will be announced on Friday next week, will drop to around £1,925, according to the latest forecast from Cornwall [...]
Ofgem pledges energy supplier profit bonanza will be a ‘one off’ July 27, 2023 The mega profits unveiled by energy retailers this week are a one-off, pledges market watchdog Ofgem after a bumper week of earnings.
Ofgem moves to shore up energy sector risk consolidating big firms’ market power July 26, 2023 Suppliers are facing tightening financial rules from regulator Ofgem, which is desperate to avoid a repeat of the domestic energy crisis.
Ofgem toughens finance requirements for suppliers in latest market clampdown July 26, 2023 Ofgem has announced toughened capital requirements for suppliers, as it looks to ensure firms are resilient to future market shocks.