Exclusive: Lloyds and Barclays bleed millions in complaint fees Banking Lloyds and Barclays were among top UK banking giants paying millions to the Financial Ombudsman Service (FOS) in administrative fees in the last year. The banking industry’s ‘Big Six’ – Barclays, HSBC, Lloyds Banking Group, Natwest, Santander and Nationwide – paid the FOS a combined £38.8m in admin fees for the year ending March 31. [...]
Top Tory slams FCA ‘mission creep’ after misconduct rules expanded Business Shadow business secretary Andrew Griffith has slammed the UK financial watchdog for expanding rules on “non-financial misconduct”, which spans from bullying to harassment and violence. In a post on X the former city minister described the new regulations as “grade A mission creep”, as the Financial Conduct Authority (FCA) broadened their reach to apply to [...]
Motor finance drags FOS complaints to highest since PPI scandal Banking The motor finance row has dragged complaints to the Financial Ombudsman Service (FOS) to the highest level since the PPI scandal. Consumers lodged 305,726 complaints with the FOS in the year ending March 31 2025, which edged towards highs of 388,392 in year ending March 2019. Complaints regarding motor finance led the spike at 73,328. [...]
Lloyd’s chair says marketplace must ‘extend’ leading position July 1, 2025 The new chair of Lloyd’s has vowed to “strengthen and extend” the insurance marketplace’s industry leading position after the sector was identified as a ‘frontier industry’ in the government’s newly minted Industrial Strategy. In a speech seen exclusively by City AM, Sir Charles Roxburgh hailed the “success of Lloyd’s and the London insurance market”, saying [...]
National wealth fund boss slams banking industry’s risk appetite June 30, 2025 The boss of the National Wealth Fund has blasted the banking industry’s risk appetite and cited the lack of risk-taking as the reason for waning growth figures. Speaking at City Week on Monday, John Flint, the chief executive of the newly-established government body, said: “The banking system is very heavily regulated and in the best [...]
City minister doubles down on green finance as firms turn sour June 30, 2025 The City minister has reaffirmed the government’s ambition for a green transition across the financial services sector, despite the industry pivoting on climate priorities. Speaking at City Week on Monday, Emma Reynolds said: “The UK has a world leading financial and related professional services ecosystem and the research that is needed to integrate sustainable finance.” [...]
City minister opens door to weakening banks ombudsman June 26, 2025 City minister Emma Reynolds has suggested the government could remove powers from the banks ombudsman as part of efforts to ease regulatory burdens faces by financial services. Reynolds told an audience of bankers and investors that the end of a review on the Financial Ombudsman Service (FOS), which acts to settle complaints made by consumers [...]
Car crash interview: City minister trips up over £10bn infrastructure project June 16, 2025 City minister Emma Reynolds was flummoxed by a series of questions about the government’s recent infrastructure announcements in a variously tense and cringe-inducing interview on LBC on Monday morning. Just seconds into the exchange with Nick Ferrari, Reynolds misspoke and called the Dartford Tunnel – in Kent – the Dartmouth Tunnel – in Devon – [...]
Cash ISA limit reduction abandoned by Reeves May 20, 2025 Chancellor Rachel Reeves has confirmed that the government will not cut the £20,000 limit on cash ISA deposits, after speculations that the limit could be slashed to encourage investment. Speaking to the BBC, Reeves said: “I’m not going to reduce the limit of what people can put into an ISA, but I do want people [...]
Government to clamp down on ‘buy now pay later’ services such as Klarna and Clearpay May 19, 2025 Fintechs including Klarna and Clearpay providing ‘buy now pay later’ services will face fresh regulation by the Financial Conduct Authority (FCA) after years of wrangling and delays. New rules will require financial services providers to conduct affordability checks as part of efforts to make banking standards more consistent. Borrowers will also be able to make [...]