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Capita

  • National Audit Office launches review into Capita’s handling of civil service pension scheme

    Politics

    Capita has said the public spending watchdog has launched a review into its administration of the Civil Service Pension Scheme, after admitting its performance “remains below” the standards expected. The National Audit Office (NAO) has launched a further formal review into the London-listed outsourcer’s handling of the scheme, building on the watchdog’s initial June 2025 [...]

    Whitehall consultants
  • Capita shares tumble as boss warns of declining margins

    Markets

    Shares in one of the UK’s biggest outsourcing firms have plummeted after its boss warned of declining margins in the year ahead. London-based Capita, which offers support services in areas such as education, health and defence, warned markets it expected a “small decrease” in its operating margin after it swung to a pre-tax loss of £171m [...]

    Busy call centre with diverse team of customer service representatives using headsets and computers to assist clients
  • ICO fines Capita £14m after millions affected by data breach

    Regulation

    Capita has been fined £14m by the Information Commissioner’s Office (ICO) after millions were affected by its data breach. The fine follows a cyber attack in 2023 in which the personal information of 6.6m people was stolen, from pension records and staff records to the details of customers of organisations Capita supports.  For some, this [...]

    The ICO said it initially planned to fine Capita a total of £45m, but this was later reduced by “mitigating factors”
  • Capita revenue plunges as outsourcing giant hit by contract losses

    December 17, 2024

    Outsourcing firm Capita saw its adjusted revenue drop eight per cent in the first 11 months of the year, as the firm struggled to replace a host of lost contracts. In a trading update, the company revealed that the drop came largely from its experience arm, which fell a whopping 16.3 per cent over the [...]

  • UK companies are struggling to keep up with peers on growth

    November 28, 2024

    UK companies are failing to keep up with international peers on sustained growth, data from Panmure Liberum has revealed. While practically all companies manage to create strong growth on occasional years, few companies have managed to keep growth going every year, noted Joachim Klement, investment strategist at Panmure Liberum. The longest streak on record for [...]

  • Capita swings back into the black as it ploughs ahead with £160m of cost cuts

    August 2, 2024

    Capita has swung back into the black as it ploughs ahead with a cost-cutting programme it says will save the company £160m.

  • Capita shares crater 22 per cent as outsourcing giant swings to £107m loss

    March 6, 2024

    Capita's share price closed 22 per cent lower on Wednesday after the outsourcing giant reported a huge loss and announced that it would be ramping up its cost-cutting programme.

  • Labour’s plans for workers’ rights must ‘strike balance’, experts warn

    February 8, 2024

    Labour’s plans to beef up workers’ rights must “strike a balance” between the needs of firms and staff, bosses and experts have told CityA.M.

  • Capita shares sink after RBC downgrades over cash flow concerns

    January 10, 2024

    Shares in outsourcing giant Capita fell over eight per cent on Wednesday morning after RBC Capital Markets cut its rating on the stock to ‘sector perform’ from ‘outperform’.

  • Capita appears to be turning a corner after a year of debt, cyber attacks, job cuts and sell-offs

    December 14, 2023

    It said there revenue growth of 2.1 per cent this year, and a boost in its total contract value to £2.89bn, an increase of 47 per cent on last year. It attributed this to a “significant improvement in win rate”.

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