Legacy banks must ‘radically modernise’ or lose to fintech stars, says former Barclays boss January 1, 2026 A decade ago, Antony Jenkins was ousted from his role as chief executive of Barclays and months later warned the banking sector was reaching an “Uber moment”. Jenkins declared technology would be an “unstoppable force” in the banking sector and could lead to hundreds of branch closures and potentially slash the industry’s workforce by half. [...]
Barclays and Santander top highest customer exodus after outages October 30, 2025 Barclays and Santander recorded the highest net losses of current account switches in the second quarter of the year after outages disrupted thousands of customers’ online banking. Over 22,000 users switched from Barclays in the three months to June 2025, with just under 4,000 joining, marking a net loss of over 18,000. Santander recorded a [...]
Brits sound alarm on branch closures as Lloyds and Natwest shutter sites June 9, 2025 Over half of Brits struggle to speak to a real person when they need support, fresh research shows, underscoring the challenge facing banking customers as more top lenders shutter their branches. Research from credit information service CRIF showed six in ten consumers were unable to get the support required due to bank branch closures. This [...]
Monzo boss: Our tech will help us beat the big banks June 4, 2025 The boss of Monzo said the fintech darling is ready to take the fight to traditional lenders and “bets every day of the week” on its chances. Speaking at the Money 20/20 conference in Amsterdam, TS Anil said the next decade of banking would present “a race between two sides of the industry.” Anil said [...]
MPs grill Barclays on outages as HSBC raises cyber attack concerns May 20, 2025 Bank chiefs have said they are ramping up spend on cyber defences after a spate of attacks have blighted the retail sector. HSBC’s UK boss Ian Stuart told the Treasury Committee the bank’s work on cyber protection and IT infrastructure was the “biggest expense in the business”. “Cyber security is at the top of the [...]
One in four Brits cling to bank branches as closures soar May 20, 2025 Brits remain keen for in-person banking even as high-street sites shutter, a fresh report from the Financial Conduct Authority has revealed. One in four current account users still opted to use branch services in the year to May 2024 despite their waning availability. The figure marks a steep drop from 63 per cent in 2017, [...]
IT outages: Are UK banks failing to modernise? March 20, 2025 Imagine it’s payday, and you’re trying to pay your bills or make a critical purchase, only to discover that your bank’s system has gone down. For millions of customers at Britain’s major banks, this nightmare is all too familiar. Over the past two years, nine of the UK’s banks were offline for more than 800 [...]