Wednesday 20 February 2019 9:48 am

TSB online banking down: Another outage hits long-suffering customers


Reporter at City A.M. covering banking, markets and insurance

Reporter at City A.M. covering banking, markets and insurance

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TSB customers have been hit with another online outage affecting the bank’s mobile app and internet banking.

Hundreds of customers vented their frustration they were unable to access their accounts, pay their rent or even check their balance today during the two-hour outage.

Read more: TSB to pay former boss £800,000 despite bonus ban

The bank lost 16,600 following an IT meltdown last year, which left up to 1.9m people unable to get into their accounts for a number of weeks.

Those who stayed with the challenger bank have once again been affected by problems this morning.

TSB said services were returning to normal around lunchtime after customers had experienced issues with their internet banking and mobile app – and that the cause of the problem would be investigated.


Earlier this month the challenger bank said last year’s IT meltdown cost £330m and that 80,000 people left the bank in 2018.

Read more: TSB falls to £105m loss after IT disaster

The technology disaster occurred after a shift to new IT systems went wrong.

 

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