E.On, Good Energy and Octopus cough up millions in compensation payments for bill delays Gas and electricity firms E.On Next, Good Energy and Octopus Energy have paid £8 million over compensation failures for delays in producing final bills when customers switch, regulator Ofgem has announced. The energy watchdog said more than 100,000 households were affected after the three suppliers either missed or delayed compensation payouts that were due when they did [...]
British Gas, Scottish Power and E.On LOSE High Court row over handling of Bulb sale – but it might not be over yet Judgment Three major energy suppliers have lost their High Court challenge over the Government’s handling of the sale of collapsed energy firm Bulb. Scottish Power, British Gas and Eon claimed an “unfair sale process” led to decisions “to commit billions of pounds of taxpayer money to facilitate the acquisition of a failed business” by rival firm [...]
Apology after postal strikes meant just 16 per cent of energy vouchers redeemed Delivering chaos Royal Mail has apologised after just 16 per cent of energy bill support scheme (EBSS) vouchers were delivered by post this December. The company which has been crippled by strikes this month said sorry after cold Brits were left in the lurch, unable to get hold of energy metre vouchers. Vouchers are claimed by customers [...]
Revealed: As bills rise for millions of Brits, this is how much profit energy suppliers make. August 16, 2022 Energy bosses were hauled in front of ministers last week amid nightmare predictions that the average household bill might climb to £5,000 from April after a winter of soaring heating prices. Energy companies have been calling for immediate help for customers. The price cap on bills prevents the firms from taking excess profits from the [...]
Square Mile offices and homes to be warmed with heat from over 650ft below its streets June 23, 2021 In a bid to make London’s Square Mile more sustainable, its homes and offices will be warmed by drawing heat from over 650ft below the streets of the City. As one of the largest low-carbon heating systems in the UK, which forms part of a £4m scheme, the system will produce the same amount of [...]
Germany to pay nuclear firms €2.4bn for plant closures March 5, 2021 The German government has agreed to pay nuclear operators €2.4bn in compensation for forcing them to shut their plants early in response to the Fukushima disaster. The sum will be made available from the general budget, ministries said on Friday. The four affected companies include German-listed firms RWE and E.ON, as well as Vattenfall and [...]
Energy supplier E.On apologises for ‘error’ revealing 498 customers’ email addresses July 6, 2019 Energy firm E.On has apologised after including hundreds of customers’ email addresses in requests for their meter readings. The emails should have been sent to individuals only, but included another 497 recipients due to a “system error” with the automated service, E.On said. Read more: Ranked: The best and worst energy suppliers in the UK [...]
Energy firm Eon losing customers at ‘alarming rate’, report says March 14, 2019 The number of energy customers abandoning Eon is growing at an “alarming” rate, experts have warned, as the Big Six continues to lose out. Figures from Compare the Market show that nearly 22 per cent of customers who switched suppliers on the site came from Eon. Meanwhile only seven per cent of customers are switching [...]
British Gas the fourth of the Big Six energy suppliers to boost prices after Ofgem’s price cap February 19, 2019 British Gas, the country's biggest energy supplier, becomes the fourth of the Big Six energy companies to raise its prices after Ofgem, the energy regulator, increased the price cap on gas and electricity bills. Customers of British Gas can expect the standard variable tariff to increase by £117 for 3.5m customers starting 1 April. Stephen Murray, [...]
As competition heats up, meet the energy company taking on the Big Six by cutting consumption January 14, 2019 You know the drill: energy companies lure you in with a cheap introductory rate, and once it expires, you’ve either got to repeat the hassle of shopping around for a new deal, or you’re automatically moved onto the provider’s expensive default tariff – otherwise known as the standard variable rate (SVR). This isn’t a glitch [...]