TalkTalk is jumping before it’s pushed and has done away with separate line rental charges October 3, 2016 TalkTalk has moved to scrap separate line rental charges in a system reboot that it hopes will go some way to repairing the damage to its reputation caused by its data breach last year. Following in the footsteps of Vodafone in August TalkTalk will move to a single combined monthly price. It announced it would make the change [...]
Negotiations over the largest pension deficit in the FTSE 100 could be made worse by an Openreach spin-off October 2, 2016 BT's mammoth pension scheme deficit is threatening to derail Ofcom's plans to make its broadband infrastructure arm Openreach more independent from the telecoms giant. A consultation on the future of Openreach is due to close on Tuesday after attracting over 75,000 responses. Investors and analysts are deeply concerned that separating it from BT could cause significant issues for the group when it comes to [...]
BT, TalkTalk, and Vodafone all perform badly in latest set of Ofcom complaints data September 28, 2016 Telecoms watchdog Ofcom has revealed the best and the worst performers when it comes to customer complaints for broadband, landlines, mobile, and pay TV. Complaints figures are presented per 100,000 customers and covers the three-month period from April to June 2016. BT topped the list of broadband complaints, followed by its subsidiary Plusnet, with 26 and 23 respectively. The industry [...]
These are the most complained about broadband, phone and pay TV firms, according to Ofcom September 28, 2016 Telecoms regulator Ofcom has revealed the most complained about broadband, phone and pay TV providers for the three months from April to June. “We expect providers to make customer service and complaints handling top priorities," said Ofcom's consumer group director Lindsey Fussell. "While complaints have gone down, providers must work harder to better serve their [...]
Three joins call for Openreach to be split from BT September 26, 2016 Mobile challenger network Three has added its voice to calls for BT to be stripped of its infrastructure arm, Openreach. The Fix Britain’s Internet campaign, led by TalkTalk’s Dido Harding and already backed by Sky and Vodafone, has been asking people to write to the telecoms regulator Ofcom. In July Ofcom proposed Openreach be legally [...]
Wireless broadband provider Relish launches same-day broadband service September 21, 2016 Rising demand for same day delivery services has spread to the broadband market. London wireless broadband provider Relish has announced it will deliver its 4G router by same day delivery, if orders are placed before 12pm. The announcement comes amid rising criticism of how long it takes some of the UK's biggest internet service providers to get [...]
US teleco AT&T wants to send internet via power lines September 21, 2016 US teleco AT&T has unveiled ambitious plans for wireless internet using power lines. Amid rising concerns that fiber broadband is going to be too costly and difficult to roll out nationwide, tech and telecoms firms are searching for alternatives to traditional internet connections. AT&T reckon the technology will be easier to deploy than fiber, can run over license-free spectrum [...]
Ofcom updates market on investigation into Sky’s landline and broadband services September 20, 2016 Telecoms regulator Ofcom said today that it is pursuing its investigation into accusations that Sky has failed to fully comply with regulations around its broadband and landline service provision. The watchdog said it has "reasonable grounds" to believe that Sky has contravened rules relating to landline and broadband services between 1 May 2015 and 31 July 2015, [...]
BT and Virgin to vouch for UK’s broadband flair September 18, 2016 Rivals BT and Virgin Media will this week launch a joint advertising campaign to defend the UK’s broadband. Ads running in newspapers across the country will claim there has been a combined £15bn of investment in the UK’s broadband infrastructure over the past five years and highlight average download speeds are faster than in Germany, France, [...]
Full separation of BT’s infrastructure arm Openreach is not “off the table” – Bradley September 13, 2016 BT has been dealt a blow just months after the telecoms group escaped its infrastructure arm Openreach being hived off by the regulator. Karen Bradley – the culture, media, and sport secretary – warned BT that Openreach could still be split out to a separate company despite Ofcom’s proposals to leave it under the BT [...]