HSBC and TSB outages: Customers locked out of online banking September 28, 2018 Both HSBC and TSB’s digital banking services were down this morning for many customers. HSBC's mobile app outage started at around 7.45am, but the company has confirmed it had fixed the problem for all customers by around midday. "An earlier issue where some customers were unable to log on to the HSBC mobile banking [...]
RBS’ new digital bank to be called Bo September 27, 2018 Royal Bank of Scotland is understood to be exploring the launch of a digital-only standalone consumer bank, which will go live under the name Bo. Charging forward with RBS’ former operations chief Mark Bailie at the helm, roughly 100 staff are thought to have been briefed on the project’s name, sources told Sky News. [...]
RBS, Natwest and Ulster outages: Digital banking comes back online September 21, 2018 Royal Bank of Scotland (RBS), Ulster Bank and Natwest's online banking services were down for around three hours this morning, leaving millions of users without digital access to their accounts. Natwest’s mobile app couldn't establish a connection, and referred users to an online status page, which failed to open, a problem shared by Ulster and [...]
RBS, Natwest and Ulster outages: Digital banking comes back online September 21, 2018 Royal Bank of Scotland (RBS), Ulster Bank and Natwest's online banking services were down for around three hours this morning, leaving millions of users without digital access to their accounts. Natwest’s mobile app couldn't establish a connection, and referred users to an online status page, which failed to open, a problem shared by Ulster and [...]
Royal Bank of Scotland testing new Natwest digital business banking platform September 18, 2018 Royal Bank of Scotland (RBS) has started testing a new business banking platform alongside a separate digital retail bank. The platform, which is being run under the Natwest brand, is in very early-stage tests with a small number of small businesses. The business bank tests are running alongside a separate retail banking offering in development, [...]
Royal Bank of Scotland testing new Natwest digital business banking platform September 18, 2018 Royal Bank of Scotland (RBS) has started testing a new business banking platform alongside a separate digital retail bank. The platform, which is being run under the Natwest brand, is in very early-stage tests with a small number of small businesses. The business bank tests are running alongside a separate retail banking offering in development, [...]
Barclays takes on HSBC as it opens up mobile app to rival bank accounts September 12, 2018 Barclays is taking on HSBC as it opens up its app to rival banks accounts, it announced today. The high street bank will be the first to let customers bring current accounts from other providers into its mobile banking platform using Open Banking technology. The ability to aggregate accounts is already offered by HSBC's Connected Money, which uses so-called screen-scraping to access accounts at competitor [...]
RBS prunes another 54 branches from its network of high street banks September 5, 2018 Royal Bank of Scotland is to close another 54 branches, expecting to make 259 people redundant. The closures, which will take place in January, come after the announced closure of 162 branches, resulting in an expected 792 redundancies. They are a consequence of RBS deciding against spinning off two banks as a challenger bank operating [...]
Royal Bank of Scotland closes 54 branches with 258 jobs lost September 5, 2018 Royal Bank of Scotland (RBS) will cut its English and Welsh branch network in half in January with the loss of more than 250 jobs, in the latest move by a major high street lender to cut back their sprawling networks. RBS is closing 54 branches, leaving another 54, including six in London and the [...]
TSB plunges to bottom of banking customer service poll following IT meltdown August 31, 2018 TSB has plummeted from 4th to 11th in a banking customer service poll following its recent IT disasters. Forty nine per cent of those who graded TSB’s service in the MoneySavingExpert.com poll rated it as “poor” with just 23 per cent describing its service as “great”. Read more: TSB forced to delay switch from Visa to [...]