Budget airline Ryanair received a boost yesterday as it revealed passenger numbers in September had hit a new record high. Ryanair’s total passengers last month hit a record 8.5m, soaring by 400,000 compared to 8.1m in September 2013. The budget airline also saw its load factor, the percentage of seats occupied on flights, increase to 90 per cent in September, a rise of five per cent on a year ago. The rise in passenger numbers meant that Ryanair’s total rolling annual traffic rose by four per cent to 83.8m customers. Ryanair has recently sought to improve its customer service, with chief executive Michael O’Leary having said the airline should stop “unnecessarily pissing people off”. The budget airline has introduced allocating seating, allowed a second small carry on bag, revamped its website, and recently launched its new business class.
Thursday 2 October 2014 8:34 pm
Ryanair soars as passenger numbers rise to record high