DEBATE: Do banks need to become fintechs in order to survive? Do banks need to become fintechs in order to survive? YES, says Lu Zurawski, consumer payments practice lead at ACI Worldwide. Big banks definitely need to find ways to become more like fintechs, which represent a new way of engaging with customers who increasingly expect modern, mobile-first and always-available services. These tech-savvy firms focus on customer-centric, informative [...]
