Twitter complaint signals the start of a revolution for corporate reputations September 5, 2013 BRITISH Airways has just been exposed to the future of corporate communications. When one disgruntled passenger decided to complain about the quality of BA’s customer service, he ignored the traditional route of an angry call or email. Instead, he bought a promoted Tweet on Twitter – guaranteeing visual prominence for other users – to tell [...]
The Long View: We should honour the unknown UK economist who quietly changed the world September 5, 2013 BRITAIN has lost a giant. Ronald Coase, the brilliant economist who shone new light on how and why companies form, died this week at the age of 102. It was too soon: his most influential paper was published half a century ago, but Coase remained sharp to the end, fighting for his countercultural approach. He [...]
Why central banks are hurting their credibility with forward guidance September 5, 2013 THE ECONOMIST Michael Woodford created quite a stir at the annual monetary conference at Jackson Hole in the US just over a year ago. The basic thrust of his argument was that central banks had deployed all sorts of conventional and unconventional monetary policies since the credit crunch, and even central bankers had begun to [...]
Letters to the editor – 06/09 – Defending Wonga, Green Deal, Best of Twitter September 5, 2013 Defending Wonga [Re: Wonga defends reputation as profits rocket, yesterday] Payday lenders mean different things to different people. For many on low incomes, they provide a cash bridge until pay day. For others, they are viewed as taking advantage of people in financial need. Those in the latter group are unlikely to have a need [...]
You’ll feel like you’ve been here before with this time travel rom-com September 5, 2013 FILM ABOUT TIME Cert 12a | By Daniel O’Mahony Three Stars FOR ME, it was always going to be about love.” That’s the reaction of Domhnall Gleeson’s Tim upon discovering he can travel through time. A knowing line from writer-director Richard Curtis, whose Four Weddings and a Funeral, Notting Hill and Love Actually trademarked the [...]
A third installment that’s as Riddick-ulous as the first two September 5, 2013 FILM RIDDICK Cert 15 | By Daniel O’Mahony One Star IN A heated standoff with bounty hunters Vin Diesel’s Riddick offers some ominous advice: “Forget about the start; it’s the end you want to think about now.” Say what you want about Vin Diesel, he clearly knows his audience: I had forgotten all about the [...]
England boss dodges row after FA chief Cup blunder September 5, 2013 ENGLAND manager Roy Hodgson refused to be drawn into a row with Greg Dyke yesterday after the Football Association chairman classed the national team as no-hopers for next summer’s World Cup. Dyke’s assertion that nobody “realistically thinks we are going to win the World Cup in Brazil” threatened to overshadow the team’s preparations for two [...]
Supersub tasked with torpedoing Moldova September 5, 2013 ONE-CAP wonder Rickie Lambert has been handed the task of firing England back to the top of qualifying Group H tonight and breathing new life into the team’s hopes of reaching next summer’s World Cup. The 31-year-old Southampton forward, a former beetroot factory worker who was playing third-tier football little more than two years ago, [...]
Van Persie backs Moyes as Nani gets new deal September 5, 2013 MANCHESTER United striker Robin van Persie has denied claims of a rift with new manager David Moyes just three games into the Scot’s rocky tenure. Doubts had been raised over the Holland star’s willingness to stay at the champions amid suggestions he did not approve of Moyes’s methods. Van Persie cut a frustrated figure as [...]
Ozil: I’ll help to end Arsenal’s trophy drought September 5, 2013 ARSENAL’S new record signing Mesut Ozil is convinced the Gunners can finally end the most notorious silverware drought in English football this season. Manager Arsene Wenger has not delivered a trophy since 2005 but £42.5m deadline-day arrival Ozil believes that run is about to end. “Definitely,” he said. “In the last few years Arsenal haven’t [...]
