AI to answer your 101 calls, leaving 999 calls to humans “It’s not unusual for us to see 5,000 calls in 24 hours,” chief superintendent of the Thames Valley police department, Simon Dodds, told City AM. “Prioritising 999 over everything else is a real challenge”. That pressure has pushed his department, as well as the Hampshire & Isle of White Constabulary, to use AI agents. Their new [...]