OpenTable launches AI concierge, but do we really need a bot to book dinner? September 23, 2025 OpenTable has launched Concierge, its new generative AI assistant, or ‘agent,’ designed to give diners instant insights across more than 60,000 restaurants worldwide. From menu details and dietary options to opening hours, the assistant aims to streamline the often frustrating process of restaurant research. But in an era of sweeping automation, is AI really the solution [...]
Businesses are Reform-curious on eve of Birmingham conference September 4, 2025 Nigel Farage’s poll-topping party has attracted more businesses than ever to its annual conference this week. But, writes Ali Lyon, some corporations and industry bodies are still steering clear of the party, citing its unpredictability and the conference’s unorthodox format. With his party boasting a consistent poll lead, and a general election just weeks away, [...]
US-style tipping hits UK pubs amid mass closures August 26, 2025 The UK pub industry is facing a new challenge as a controversial trend of implementing US-style tipping gains traction, coinciding with a period of widespread pub closures. A nationwide debate has been sparked by the Well and Boot pub in Waterloo, London, which has introduced an optional four per cent service charge on every drink. [...]
JD Wetherspoons: Sales overtake pre-pandemic levels July 23, 2025 Sales at JD Wetherspoon have overtaken pre-pandemic levels for the first time after a sluggish five years for the hospitality industry. Revenues at its 794 pubs have grown 5.1 per cent in the year to date, the company told markets this morning, putting growth at the chain above the industry average. “Sales volumes, which were [...]
Marston’s: New pub strategy helps sales July 22, 2025 Pub giant Marston’s has said its switch from brewing to ‘pure-play hospitality’ is progressing ahead of schedule and showing encouraging results. Like-for-like sales for the 15 weeks to 12 July 2025 rose 2.9 per cent, in line with expectations, Marston’s told markets this morning. Excluding the impact of last year Euro 2024 Championships, like-for-like sales [...]
Mitchells and Butlers on road to FTSE 100 if streak continues, City broker says July 21, 2025 City broker Peel Hunt has suggested Mitchells & Butlers, owner of hospitality chains All Bar One and Nicholson’s, could make its way into the FTSE 100 if it continues to outperform the market. Mitchells & Butlers has beaten the wider hospitality sector every year since 2017, growing at 3.9 per cent in the first quarter [...]
UK Hospitality launch campaign to undo budget ‘hammer blow’ to sector July 9, 2025 Industry lobby group UK Hospitality has launched a campaign to reverse the “unfair” tax burden on the sector, #TaxedOut. The body has been vocal about the damage caused by higher taxes announced in the Autumn budget, estimating that 69,000 jobs have been lost since last October. “The 2024 Budget was a hammer blow to hospitality… [...]
A year of hard Labour: UK plc’s verdict on Starmer and Reeves July 3, 2025 Just a year ago, Keir Starmer’s Labour party won an historic general election victory having promised to be “the most pro-business government this country has seen’. Ali Lyon sees whether industry and business leaders feel the party has met that vow 12 months on. As some of the great and good of Britain’s storied business [...]
Reeves’ tax hikes lead to spike in pubs going bust June 16, 2025 The series of tax hikes introduced by Chancellor Rachel Reeves in her Autumn Budget last year has contributed to a spike in pubs going bust across the UK in April, according to new figures. A total of 67 pubs closed down during the month – the highest number since July 2024 when 75 entered insolvency [...]
Easyhotel significantly slashes losses as return to profit nears May 21, 2025 Easyhotel significantly slashed its losses as it took a huge step towards returning to profit for the first time since before the Covid-19 pandemic. The London-headquartered budget hotel chain has posted a pre-tax loss of €1.8m (£1.5m) for 2024, down from the €10.5m (£8.9m) it reported for 2023. The latest pre-tax loss figure is the [...]