Revolut pays compensation for waking customer up with push notifications Fintech The Treasury might be hoping to ease the Financial Ombudsman Service’s workload but there has been no slowdown in perplexing cases. In this week’s column, Samuel Norman tells the tale of Revolut and a sleep-starved customer. Is there an inappropriate time for a push notification? There is, according to one bank customer. Revolut found itself [...]
Vulnerable bank customers could face ‘higher barriers’ to redress in Treasury overhaul Banking Warnings are being raised over a planned Treasury shake-up of financial services rules after an impact assessment revealed vulnerable customers could be excluded from receiving compensation when wronged. The government unveiled its Enhancing Financial Services Bill at the King’s Speech, which paved the way for reform to consumer redress protections through changes in the Consumer Credit [...]
Top Bank of England officials warn Reeves against supermarket price cap Economics Senior Bank of England officials have warned that price controls on essential goods are not an effective long-term tool to lower the cost of living, after it emerged the Treasury was pushing supermarkets to commit to cap prices of consumer staples. Speaking at a Treasury Committee appearance, governor Andrew Bailey told MPs that controlling the [...]
What does new City minister Rachel Blake have in store for the Square Mile? May 15, 2026 The Westminster drama has hit the City in more ways than one. After Wes Streeting’s resignation triggered a mini-reshuffle, Felix Armstrong and Samuel Norman take a look at what the new City minister might have in store. In just under two years, the City has its fourth minister. Tulip Siddiq resigned in January 2025 after [...]
Exclusive: Treasury and regulator to hold crunch talks with UK fintech unicorns April 16, 2026 Top fintech bosses will lock horns with Treasury and watchdog officials next week as the industry lobbies for key regulatory reforms, City AM can reveal. Several of the nation’s fastest-growing companies are set to meet City Minister Lucy Rigby on Tuesday as part of a flurry of key summits in UK fintech week. The City [...]
Lloyds Bank forks out compensation after tech glitch hit nearly half a million March 27, 2026 Nearly half a million Lloyds Banking Group mobile app users were hit by the firm’s major tech glitch earlier this month with the bank now dishing out compensation payments to some of those affected. Up to 447,936 customers of Lloyds and group subsidiaries Halifax and Bank of Scotland saw other rogue transactions across their accounts [...]
Treasury reforms to banks ombudsman threaten independence, MPs warn March 18, 2026 The Treasury’s reforms to the banks ombudsman threaten to upend the body’s independence, a group of influential MPs have warned. The government revealed its overhaul proposals for the financial ombudsman service (FOS) on Tuesday in a bid to curb concerns it had behaved as a “quasi-regulator”. But a fresh letter to City minister Lucy Rigby [...]
Lib Dems would scrap Treasury for ‘Department for Growth’ February 11, 2026 The Liberal Democrats have laid out plans to scrap the Treasury department if elected in favour of a ‘Department for Growth’. Daisy Cooper, the party’s deputy leader and Treasury spokeswoman, said on Wednesday took aim at failed government economic policy and said the Treasury “does too much”. “Fiscal policy, economic policy and controlling government spending. [...]
Payments watchdog won’t be abolished ‘any earlier than 2027’ February 4, 2026 The boss of the payments watchdog has said he doesn’t expect the regulator to be officially abolished any earlier than the first quarter of 2027 as criticism grows over the slow progress of reforms in the sector. David Geale, managing director at the Payment Systems Regulator (PSR), said he had “not seen the outcome” of [...]
Bank of England’s Breeden warns on rivals overtaking UK on innovation February 2, 2026 The Bank of England’s lead for fintech policy and digital currency has laid out a sweeping vision for the UK’s next generation of payments infrastructure amid a rallying cry for the UK to not lag behind its peers. Sarah Breeden, a rate-setter at the central bank and the deputy governor for financial stability, said the [...]