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Supplier Guaranteed Standards of Performance (GSoP)

  • Ofgem tells E.ON Next to pay up over prepayment meter failings

    Energy

    The energy regulator Ofgem has told provider E.ON Next to pay up £14.5m for failing to provide final bills and refunds to its customers. E.ON failed to provide customers energy bills or give them back money owed on credit balances for prepayment meters. This comes after an investigation by Ofgem found that nearly 250k prepayment [...]

    Ofgem praised E.ON for self-reporting the errors as it demanded the firm pay out millions in compensation .

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