The right way for your business to deliver bad news December 5, 2019 Every business has to deliver bad news from time to time — whether it is a delay, a data breach, or a price hike. Of course, these can be tricky situations to navigate. It’s easy to sound good when you’re telling people about the wonderful products and services that you offer. It’s much harder when [...]
Ryanair’s ‘abusive’ hand luggage fee banned by Spanish court November 20, 2019 Ryanair’s policy of charging customers for hand luggage has been ruled “abusive” by a Spanish court, and subsequently banned in the country. The charge, introduced last year, forces passengers to pay an extra fee if they want to bring anything more than one personal item into the cabin. Read more: Ryanair ‘saving millions’ in unclaimed [...]
Revealed: Ryanair named as dirtiest airline in UK by passengers, says Which November 9, 2019 Ryanair has been named as the filthiest flight operator in the UK by passengers, according to a Which survey. Having surveyed 7,901 people who had taken 12,459 flights between them, more than half rated the level of hygiene in Ryanair plane cabins negatively. Read more: Jet2 buys Thomas Cook’s slots at Stansted, Manchester and Birmingham [...]
Ryanair ‘saving millions’ in unclaimed compensation October 4, 2019 Ryanair quit an aviation complaints body after being forced to pay more than £3.6m in handling fees and compensation last year. The move could save the budget airline millions but may cause problems for passengers trying to claim money back for flight delays or cancellations. Read more: Ryanair threatening to remove pilot perks over strikes [...]
Ryanair boss Michael O’Leary says package holiday market ‘is over,’ weeks after Thomas Cook collapse October 1, 2019 Ryanair’s chief executive has taken a swipe at the package holiday industry, weeks after the firm that effectively founded it, Thomas Cook, went bust. Michael O’Leary, the budget airliner’s longstanding and often outspoken boss, said the market “is screwed, it’s over”. Read more: FRC watchdog probes EY audit of Thomas Cook accounts Ryanair cut its [...]
Ryanair expects to see Boeing 737 Max crash jet back in UK skies by March next year September 19, 2019 Ryanair expects the grounded Boeing 737 Max jet will be back in Britain’s skies by the beginning of March 2020, despite misgivings about such a timetable in Europe. At the budget flyer’s annual shareholder meeting, chief executive Michael O’Leary has told shareholders he expects the jet, which was grounded in March this year after the [...]
Ryanair awaits London ruling after Irish court grants injunction to stop strikes August 21, 2019 The Irish High Court has granted Ryanair an injunction to prevent its Irish pilots from going on strike tomorrow, as the budget airline awaits a ruling from the English High Court over the industrial action. An application by the airline for an injunction to block the two day strike will be heard by the High [...]
Pilots union lambastes Ryanair ‘bullying’ amid attempts to block strike August 19, 2019 Britain’s airline pilots’ union has blasted Ryanair for seeking a High Court injunction to block strike action by its pilots this week. The British Airline Pilots’ Association (Balpa) said the budget flyer had “wasted time” by trying to use “legal technicalities” to persuade the High Court to block a strike due to take place on Thursday [...]
Ryanair’s Irish pilots to strike next week as talks break down August 14, 2019 Ryanair’s directly employed pilots in Ireland will strike for 48 hours next week, after talks failed to produce an agreement over the union’s pay proposals. The Irish Airlines Pilots’ Association (Ialpa) set today as an ultimatum for Ryanair executives to table a counter-proposal that addressed its concerns. “No such counter-proposal was made at the mediation [...]
Ryanair’s Irish pilots overwhelmingly back strike action August 9, 2019 Ryanair pilots in Ireland have voted overwhelmingly in favour of industrial action unless the budget airline agrees to trade union pay proposals by Monday. 94 per cent of members of the Irish Airline Pilots’ Association (Ialpa) who are directly employed by Ryanair voted in support of industrial action Members of the trade union had previously [...]