‘Slightly unnerving’: Greene King enlists AI to answer pub phones April 29, 2026 Greene King has turned to AI-generated assistants to staff its bars as hospitality firms battle to absorb rising costs, City AM can reveal. The Chinese-owned pub chain, one of the UK’s largest, is using a “virtual assistant” named “Charlie” to answer the phone at a number of sites, including in London. The shift to digital [...]
The 18 best pubs in the City of London – picked by experts February 24, 2026 The City of London has some of the best old boozers in the country, from sprawling Victorian gin palaces to squat little drinking dens squirrelled away down forgotten alleyways. We asked the reporters at City AM – who know the Square Mile better than anyone – to name their best pubs in the City of [...]
Wetherspoon to reveal Christmas trading amid challenging backdrop for pubs January 18, 2026 Pub giant JD Wetherspoon is set to shed light on how its customers fared over the key Christmas period amid a backdrop of rising costs for the sector. The value pub chain, which runs around 800 venues across the UK, will become the latest firm to reveal its latest trading performance when it updates shareholders [...]