How BT, EE, Plusnet, Talktalk, O2 and Virgin Media misled customers over mid-contract price rises telecoms Six of the UK’s biggest broadband providers, BT, EE, Plusnet, Talktalk, O2 and Virgin Media, failed to make mid-contract price increases clear to consumers, the advertising watchdog has ruled. The Advertising Standards Authority (ASA) said the companies misled consumers by placing important information about price rises separately to headline prices and in areas of less [...]
Plusnet price rises boost profit after John Lewis closure Business Profit has risen at Plusnet despite a slump in customer numbers following the closure of its mobile division and John Lewis axing its broadband platform. The Sheffield-headquartered broadband provider, which is owned by BT, suffered a 29 per cent reduction in its customer base following the closures. However, annual contractual price rises partially offset the [...]
BT fined millions for failing to give customers contract information Telecoms BT refeused to make the changes even after it was told to by the regulator.
Premier League hits six major UK internet providers including Sky with legal application May 1, 2024 The Premier League has issued new legal proceedings in an English court against several internet service providers which includes Sky and BT.
Consumer group demands Virgin Media to improve customer service April 23, 2024 Consumer group Which? has found that Virgin Media was the worst offending telecoms company in terms of customer service.