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Online shopping

  • Debenhams owner facing scrutiny from data protection watchdog 

    Retail

    Few quirks of modern life are so hated as the inability to cancel a subscription. For retail giant Debenhams, that ire could land it in hot water with the UK’s data protection watchdog.  The retailer is facing scrutiny from the Information Commissioner’s Office (ICO) after the watchdog received multiple complaints from consumers who could not [...]

    Debenhams storefront in central London showcasing seasonal window displays and iconic signage on a bustling street.
  • Social media ban driving ‘screen-free’ sales, The Works boss says

    Retail

    The boss of discount retailer The Works has said the government’s crackdown on social media usage has driven customers towards the “screen-free activities” offered in his stores. Gavin Peck, chief executive of the Aim-listed retailer, believes Labour’s incoming social media ban has pushed up demand among parents for analogue activities for their children and was [...]

    Gavin Peck (right) cuts a yellow ribbon with a man next to him, celebrating the StoryBus launch.
  • Warehouse tax could threaten high street businesses, Burnham warned

    Retail

    Andy Burnham‘s plans to hike taxes on warehouses to pay for business rates cuts for pubs and shops could backfire and raise costs for high street businesses, industry figures have warned. The UK Warehousing Association (UKWA), a trade body representing retailers including Amazon, Co-op and John Lewis, has written to the new Prime Minister urging [...]

    Amazon logo on a building, representing the e-commerce giants brand and corporate presence.
  • Burnham urged to go further to fix ‘broken’ business rates

    July 14, 2026

    Incoming Prime Minister Andy Burnham must broaden his plans to reform the “broken and unsustainable” business rates system, hospitality and retail industry leaders have warned. The former mayor of Greater Manchester has already pledged to slash business rates for high street firms but a coalition of trade bodies has urged him to go further. Ros [...]

  • Heatwave slows retail sales but World Cup boosts online shopping

    July 14, 2026

    June’s scorching heat slowed retail sales, but Brits opted to shop from home instead, sending online sales soaring.  Total retail sales in the UK slowed from 3.7 per cent in May to 1.9 per cent in June year on year, in line with this year’s average growth rate, according to the British Retail Consortium (BRC). [...]

  • Moonpig embraces tech and upselling as revenue jumps

    June 25, 2026

    Moonpig has credited its tech and upselling capabilities with its rise in revenue, with boosted customer retention and a growing order book. The online card maker recorded a 6.5 per cent rise in revenue in the year ended 30 April, jumping to £373m from £350.1m. Profit before tax swung back to £68.9m from last financial [...]

  • UK risks becoming ‘dumping ground’ for Temu and Shein, retailers warn

    June 23, 2026

    The UK risks becoming a “dumping ground” for online fast-fashion giants like Shein and Temu once a European crackdown on those firms comes into effect, leading retailers have warned. High street firms including Primark and Accessorize told City AM they risk facing tougher rivalry from foreign fast-fashion sellers if the UK does not clamp down [...]

  • Ocado to replace founder Steiner as shares plunge 

    June 22, 2026

    The board of Ocado is on the hunt for a successor to its founder and chief executive, Tim Steiner, as the e-commerce group faces up to a rapidly falling share price. The FTSE 250 firm, which offers online shopping and warehouse automation services, confirmed on Monday that it is putting together a succession plan for [...]

  • Retailers ramp up pressure on Reeves to scrap tax break for e-commerce rivals

    May 27, 2026

    Retailers have urged Rachel Reeves to “revitalise the high street” by speeding up plans to close a tax break which they say unfairly favours Chinese e-commerce rivals. High street giants like Next, M&S and Primark have urged the Chancellor to impose a £2.60 flat fee on small parcels to rebalance a system which they say [...]

  • Retail sales fall as Brits cut back on supermarket spending

    March 27, 2026

    Retail sales fell in February, as low spending in food and household goods stores could not offset the strong performance of online sellers. The quantity of goods bought in February fell by 0.4 per cent, down from the surprise two per cent rise in January, which was revised up from 1.8 per cent, according to [...]

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