Ofgem slaps E.On with £5m fine as customers get compensation for poor service June 14, 2023 Power supplier E.On Next has been ordered to pay £5m in compensation to more than 500,000 customers for “unacceptable” call services.
Energy industry backs Ofgem’s net zero role in bid to ramp up renewables June 7, 2023 The energy sector has broadly welcomed the government's move to expand Ofgem's remit and legally require the watchdog help drive the UK towards net zero carbon emissions over the next three decades.
Campaigners warn of little relief as Ofgem expected to lower price cap to £2,053 May 25, 2023 Ofgem is expected to lower household energy bills to an average of £2,053 a year from July to reflect tumbling wholesale prices, according to analysts. The regulator will announce its latest energy price cap on Thursday as campaigners warned consumers are likely to feel little relief with bills remaining well above pre-pandemic levels. Consultancy firm [...]
E.On, Good Energy and Octopus cough up millions in compensation payments for bill delays May 17, 2023 Gas and electricity firms E.On Next, Good Energy and Octopus Energy have paid £8 million over compensation failures for delays in producing final bills when customers switch, regulator Ofgem has announced. The energy watchdog said more than 100,000 households were affected after the three suppliers either missed or delayed compensation payouts that were due when they did [...]
Analysis: Could Ofgem’s prepayment meter crackdown end up fuelling ‘bad debt’? April 18, 2023 Ofgem and Energy UK have warned over bad debt after the latest clampdown on prepayment meters failed to ban forced installations.