Why are a third of British men hiding money from their partners? Opinion A surprising number of couples are hiding their wealth from each other, according to new research, writes Christine Ross Research shows that levels of trust in today’s Britain are at, or near, all-time-lows. The public has lower levels of trust than ever before in the government, the media and many businesses. At least until now [...]
Inflation can become a self-fulfilling prophecy Opinion Managing inflation expectations will be a key challenge in the coming year, says Daniel Mahoney When does a prophecy become a reality? Since the 1970s, it has been conventional wisdom that the key to controlling inflation is controlling inflation expectations – but outside economics circles it is not often appreciated why. However, managing expectations increasingly [...]
Banking customers hate chatbots – and it could cost the sector £9.3 billion Opinion 75 per cent of people would rather deal with a person than a chatbot concerning their finances; one in five has shouted at their robot antagonist; and one in eight admits swearing at them. Rather than save money, Chatbots may actually be driving business away, says Chris Teasdale If you’ve interacted with customer services in [...]