Inflation can become a self-fulfilling prophecy Opinion Managing inflation expectations will be a key challenge in the coming year, says Daniel Mahoney When does a prophecy become a reality? Since the 1970s, it has been conventional wisdom that the key to controlling inflation is controlling inflation expectations – but outside economics circles it is not often appreciated why. However, managing expectations increasingly [...]
Banking customers hate chatbots – and it could cost the sector £9.3 billion Opinion 75 per cent of people would rather deal with a person than a chatbot concerning their finances; one in five has shouted at their robot antagonist; and one in eight admits swearing at them. Rather than save money, Chatbots may actually be driving business away, says Chris Teasdale If you’ve interacted with customer services in [...]