Motor finance drags FOS complaints to highest since PPI scandal July 2, 2025 The motor finance row has dragged complaints to the Financial Ombudsman Service (FOS) to the highest level since the PPI scandal. Consumers lodged 305,726 complaints with the FOS in the year ending March 31 2025, which edged towards highs of 388,392 in year ending March 2019. Complaints regarding motor finance led the spike at 73,328. [...]
Barclays seeks to appeal Ombudsman motor finance ruling June 30, 2025 After losing a court battle in December to challenge a decision by the Ombudsman regarding motor finance, Barclays is back in court this week to appeal
Analysts say ‘Buy’ Vanquis shares after payday loan turnaround May 15, 2025 Vanquis shares could finally be about to turn a corner, according to one group of City analysts. The shares peaked at more than 2,600p in 2015, and have since fallen by more than 96 per cent as Vanquis has endured soaring complaints and regulatory backlash thanks to its sub-prime lending and payday loan market exposure. [...]
Vanquis shares jump after recovery from complaints storm May 14, 2025 Shares in Vanquis Banking Group rose on Wednesday after the firm said it had swung back into profitability following a major blow from complaints in 2024. The London-listed bank’s stock was up nearly seven per cent as markets opened, trading above 75p. The Bradford-based lender recorded £2bn in net receivables, the total money expected to [...]
Revolut, Monzo and Wise: The UK fintechs slapped with the most complaints May 9, 2025 Fintechs may be giving banks a run for their money on innovation, but fresh data reveals they’re also competing on the unenviable field of complaints. New figures from the Financial Ombudsman Service (FOS) showed Monzo and Revolut topped the fintech industry for the most complaints. Both firms’ customer bases swelled to over 10m users in [...]
Vanquis and Barclays lead surge in bank complaints amid motor finance May 7, 2025 Banking complaints rocketed by 76 per cent in the second half of 2024 as the motor finance scandal continued to haunt the sector, according to the Financial Ombudsman Service (FOS). The regulator revealed of the 141,846 complaints made to the FOS, 77 per cent were related to banking and credit at 109,155. This also marked [...]
Motor finance complaints hit record levels March 4, 2025 The UK financial ombudsman has received a record number of complaints about motor finance loans in the most recent quarter, according to new data. On Tuesday, the Financial Ombudsman Service (FOS) said that complaints about car loan cases had surpassed credit cards as the subject with the most unresolved complaints in the financial sector. Some [...]
Mark Kleinman: Bonfire of the regulators just beginning February 13, 2025 Mark Kleinman is Sky News’ City Editor and the man who gets the Square Mile talking in his weekly City AM column. This week, he tackles churn at the regulators, bankers’ bonuses and dilemmas at Deliveroo. Bonfire of the regulators is just beginning For Marcus Bokkerink, read Abby Thomas? The chief executive of the Financial Ombudsman Service last [...]